Team Lead Customer Experience (m/f/d)

Project A Services GmbH & Co. KG; Berlin; Vor Ort; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A leading company in the supply chain sector is seeking a Team Lead Customer Experience to enhance operations and customer satisfaction. You will oversee a team, streamline processes, and drive improvements while collaborating with various departments. This role offers the chance to work in a dynamic environment with a focus on innovative solutions and customer-centric strategies.

Leistungen

Entrepreneurial freedom

Attractive salary

Performance-related bonus

Beautiful office spaces

Qualifikationen

• 3-5 years of experience in customer service, operations, or account management.
• Proven track record of leading a team.

Aufgaben

• Lead and mentor a team of 2 operations managers.
• Ensure timely resolution of customer inquiries.
• Identify opportunities to improve customer experience.

Kenntnisse

Communication

Data Analysis

Problem Solving

Ausbildung

Bachelor's degree

Master's degree

Tools

Salesforce

Jobbeschreibung

We’re looking for a motivated Team Lead Customer Experience (m/f/d) to join one of our portfolio companies and support its operation strategies. In your day-to-day work, you’ll ensure that our portfolio company’s business-critical services are optimised and get the opportunity to contribute to various projects.

Join our portfolio company: A next-generation supply chain platform, the company is redefining how one of the world’s largest industries sources, distributes, and finances materials. Engineered to unlock the full potential of global trade, it harnesses agentic AI and workflow automation to provide seamless, high-efficiency access to premium materials at scale.
Since its commercial rollout, the platform has fueled exponential growth, optimizing procurement for thousands of businesses while setting new benchmarks for speed, transparency, and efficiency. Its competitive edge lies in full digitization and AI-driven supply chain management automation, eliminating inefficiencies and creating a direct, intelligent bridge between suppliers and buyers.With a team of 80+ FTEs across Europe (Berlin HQ), China, and India, the company is rapidly scaling toward profitability, driving triple-digit million GMV, and setting new industry standards in autonomous, AI-powered supply chain orchestration.

In this role, you’ll:

• Be the referent for all post-sales customer-related topics.
• Ensure timely and satisfactory resolution of all incoming customer inquiries whilestaying aligned with business objectives.
• Develop and implement scalable processes.
• Identify opportunities to improve the customer experience, increase retention, andgenerate additional post-sales revenue streams
• Lead and mentor a team of 2 operations managers, providing coaching, support, andprofessional development opportunities.
• Work with departments such as Logistics and Product to ensure seamless coordination and alignment on customer-related initiatives.

Your Profile

• You possess a Bachelor's degree or Master's degree in Business or a related field
• You have excellent communication skills in both German and English.
• You thrive in high-pressure environments and enjoy tackling crisis management andfirefighting tasks.
• You excel in data analysis and process optimisation, continually seeking ways to improve operations and customer satisfaction.
• You possess strong problem-solving skills, allowing you to navigate complex challenges effectively.
• Ideally, you have experience with Salesforce, enhancing your ability to manage customer relationships and operations efficiently.
• You bring 3-5 years of experience in customer service, operations, or account management, demonstrating your capability in these fields.
• You have a proven track record of leading a team, showcasing your leadership and team management abilities.

Please note that we are looking for support in the Berlin office of our portfolio company. Eligibility to work within the EU is required as well.

Benefits and Perks

• A role to fulfil with entrepreneurial freedom and a pre-validated business model to push to the next level
• An experienced founding team (three companies, 2 exits)
• A future-proof job with an attractive salary as well as performance-related bonuspayments in a successful and value-oriented company
• Collaboration with top tier investors and angles (incl. various unicorn founders) aswell as leading market experts
• Beautiful office spaces, HQ in the centre of Berlin, multiple global locations

Apply below and become a part of our success story!

Our Commitment to Diversity and Inclusion

Project A is committed to diverse and equal opportunities hiring for all – applicants, candidates, and employees alike. We value humans – with all our glorious multifaceted backgrounds, perspectives, and experiences – and look forward to your application.

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