Team Lead Customer Care

Euro London Appointments; Köln; Hybrid; EUR 55.000 - 75.000; Vollzeit

Zusammenfassung

A leading client in the digital wholesale automotive industry seeks a Team Lead Customer Care in Cologne. This role involves overseeing a multilingual support team and driving operational excellence to foster customer loyalty. The ideal candidate will have strong leadership skills and a proven track record in customer care, contributing significantly to customer success strategies and team development.

Leistungen

Opportunity to lead a large international team

Collaborative and fast-paced environment

Part of an innovative business transforming the automotive space

Qualifikationen

• 3–5 years’ experience in customer care, including 1–2 years in a leadership role.
• Proven track record in B2B customer support, ideally in automotive or tech-enabled sectors.
• Fluent in English and German; additional European languages are a plus.

Aufgaben

• Lead and coach a multilingual support team in a high-volume service environment.
• Manage KPIs, quality standards, and team performance.
• Resolve complex customer issues and handle claims escalations.

Kenntnisse

Communication

Coaching

People Management

Tools

Zendesk

Salesforce Service Cloud

Jobbeschreibung

Our client, a fast-growing leader in the digital wholesale automotive space, is looking for a Team Lead Customer Care to manage and inspire a team of Customer Care & Claims Specialists across 30+ European markets. The Role As Team Lead, you will oversee day-to-day operations, workforce planning, quality assurance, and continuous improvement. You’ll play a key role in fostering customer loyalty and operational excellence by driving efficiency and trust across the customer journey. Key Responsibilities

• Lead and coach a multilingual support team in a high-volume, service-driven environment
• Manage KPIs, quality standards, and team performance
• Resolve complex customer issues and handle claims escalations
• Optimize processes and support the onboarding and training of new team members
• Collaborate with cross-functional teams including logistics, sales, and finance
• Champion a customer-first culture and contribute to overall customer success strategy Your Profile
• 3–5 years’ experience in customer care, including 1–2 years in a leadership role
• Strong communication, coaching, and people management skills
• Proven track record in B2B customer support, ideally in the automotive or tech-enabled sectors
• Comfortable working with tools like Zendesk, Salesforce Service Cloud, or similar platforms
• Fluent in English and German (additional European languages are a plus) What’s On Offer
• Hybrid role
• Opportunity to lead a large international team
• Be part of a digitally-driven, innovative business transforming the automotive wholesale space
• Collaborative and fast-paced environment

Team Lead Customer Care • Cologne, Germany