System Engineer (Linux / Networking / VoIP)

Voipfuture GmbH; Hamburg; Hybrid; EUR 50,000 - 70,000; Full time

Benefits offered by this job

30 days vacation

HVV ticket for Hamburg transport

Company bonus program

JobRad access

Job summary

Voipfuture GmbH in Hamburg, Germany, is seeking a System Engineer to join our technical support team. You’ll troubleshoot Linux systems, provide hands-on customer support, and lead PoC installations across telecom networks and air-traffic control voice systems.

We welcome graduates and experienced professionals who are curious, communicative, and security-conscious. The role offers flexible scheduling, a competitive salary, 30 vacation days, a public transport HVV ticket, and company bonus

Qualifications

• Solid understanding of Linux systems.
• Strong analytical thinking and a structured approach to troubleshooting.
• Curiosity, motivation and a drive to keep learning.
• Good communication skills and the ability to explain technical topics clearly.
• Fluent English, written and spoken.
• Availability during Central European business hours (09:00-17:00 CET/CEST).
• Candidates must hold European Union citizenship to be eligible for this position.

Responsibilities

• Troubleshoot complex issues across Linux systems, networks and VoIP environments.
• Provide hands-on support to customers, analyze incidents and guide them to effective solutions.
• Plan and perform updates, upgrades and maintenance of distributed, multi-site installations.
• Design, implement, configure and maintain Linux-based customer environments.
• Support technical evaluations, PoC installations and customer trials.
• Work closely with our development and sales teams to share insights and improve our products.

Skills

Linux systems

Analytical thinking

Troubleshooting

Communication skills

English fluency

Customer support

EU citizenship

Education

Degree in computer science or related field

Tools

Bash scripting

Python scripting

PostgreSQL

Virtualization

IP networking

Job description

Hamburg/Germany

Hamburg, Germany (preferred) | Junior to experienced, graduates welcome

Founded in 2007, Voipfuture provides premium voice service quality monitoring and analytics solutions, across telecom networks and air traffic control voice channels alike. Voice over IP is arguably the most demanding IP-based service. To maintain high customer satisfaction levels, telecom service providers and air navigation service providers must ensure flawless operations, while keeping costs low.

Voipfuture products offer a precise view on both the media and control planes. Since its launch, Voipfuture has been at the forefront of voice quality monitoring and continues to redefine Voice over IP by connecting customers' view on service quality with high resolution user experience, as well as with insights that enable next gen voice services.

As we keep growing our business, we would like to strengthen our technical support team by hiring a System Engineer. You'll combine hands-on engineering, advanced troubleshooting, customer collaboration and project work on the technology behind telecom networks and mission-critical air traffic control communications. Whether you're an experienced IT professional or a recent graduate eager to grow, we’d love to hear from you.

What You'll Gain:

• Competitive salary package.
• 30 days of vacation.
• Company paid HVV ticket for Hamburg public transport.
• Access to JobRad for your dream bike.
• Flexibility in organizing your working schedule.
• Hands-on experience with advanced telecom and air traffic control communication systems.
• Room to grow your technical expertise and responsibilities.
• An international, diverse and inclusive team.
• Company bonus program

Your Key Responsibilities:

• Troubleshoot complex issues across Linux systems, networks and VoIP environments.
• Provide hands-on support to customers, analyze incidents and guide them to effective solutions.
• Plan and perform updates, upgrades and maintenance of distributed, multi-site installations.
• Design, implement, configure and maintain Linux-based customer environments.
• Support technical evaluations, proof-of-concept (PoC) installations and customer trials.
• Work closely with our development and sales teams to share insights and improve our products.

Required Qualifications:

• Solid understanding of Linux systems.
• Strong analytical thinking and a structured approach to troubleshooting.
• Curiosity, motivation and a drive to keep learning.
• Good communication skills and the ability to explain technical topics clearly.
• Fluent English, written and spoken.
• Availability during Central European business hours (09:00-17:00 CET/CEST).
• Candidates must hold European Union citizenship to be eligible for this position.

Nice-to-Have:

• Experience in Linux system administration, network engineering or software development.
• Bash or Python scripting.
• PostgreSQL and virtualization technologies.
• IP networking and troubleshooting.
• Knowledge of VoIP, VoLTE and VoWiFi, and protocols such as SIP, RTP and RTCP.
• A degree in computer science, IT or a related field, or equivalent practical experience.

Don't tick every box? That's okay. We value curiosity and problem-solving as much as experience. Recent graduates are very welcome!

Alternatively, you can email us from your own email client to [e-mail] .

Ready to explore our unique approach to voice service monitoring and analytics?