System Engineer (IT Support)

Centre People Appointments; Frankfurt; Remote; EUR 45.000 - 60.000; Vollzeit

Zusammenfassung

A respected organisation in Frankfurt is seeking an IT Support Engineer for a permanent, full-time role with substantial responsibilities. The position involves providing technical support, managing projects, and ensuring customer satisfaction while working in a remote environment with occasional site visits. Candidates should have a solid background in technical support and be familiar with various operating systems and networks to thrive in this role.

Qualifikationen

• 3+ years of technical support experience in IT.
• Strong knowledge of Windows 10, iOS, Android, and Windows Server.
• Proficient in both spoken and written English.

Aufgaben

• Provide 1st and 2nd level technical support for clients.
• Manage small system integration and office relocation projects.
• Perform system installations, configurations, and migrations.

Kenntnisse

Technical Support

Customer Service

Communication

Problem Solving

Tools

Windows Services

Networking

Jobbeschreibung

WORK STYLE : Remote (with regular client site visits in Frankfurt)

TYPE : Permanent, full-time

WORKING HOURS : 40 hours / week (Occasional overtime or on-call support may be required)

LOCATION : Frankfurt (Remote-based)

• Provide 1st and 2nd level technical support for clients both on-site and off-site
• Perform accurate and timely diagnosis and rectification of system faults, ensuring prompt case resolution and maximum customer satisfaction
• Handle system integration, office relocation services, system installations, configurations, migrations, and removals for clients and internal systems
• Manage small system integration and office relocation projects, ensuring timely, budget-compliant, and high-quality project deliverables
• Collaborate with partners and provide outstanding customer service
• 3+ years of technical support experience in the IT industry
• Administration experience with Windows services (AD, GPO, Printer, Shared Folders)
• Strong knowledge of operating systems, including Windows 10, iOS, and Android
• Basic knowledge of networking (LAN, WAN, Wi-Fi)
• Familiarity with Windows Server 2016 / 2019 / 2022
• Excellent communication skills with clients, end-users, vendors, and third parties
• Proficient in English, both spoken and written

It Support Engineer • Germany - Frankfurt