System Administrator (f/m/d)

ETrusted; Köln; Hybrid; EUR 50.000 - 65.000; Vollzeit

Zusammenfassung

ETrusted is looking for a System Administrator to join their Platform Operations department. This role will ensure the smooth running of systems like Zuora, focusing on efficiency improvements and strategic project implementation. Ideal candidates will have experience in SaaS administration and technical support, as well as strong communication skills. The position offers a hybrid work environment, competitive benefits, and a positive workplace culture.

Leistungen

Hybrid work

Workation opportunities

Permanent contract

27 vacation days + 3.5 additional days off

Buddy programme

Training opportunities

Team Events

Health Pass for fitness courses

Qualifikationen

• 2-3 years of proven experience in SaaS administration, technical support and/or customer service.
• Explicit knowledge of REST APIs and SQL.
• Strong communication skills and ability to explain complex ideas.

Aufgaben

• Actively involved in implementing strategic projects and shaping the system landscape.
• Solve issues within the Zuora system as a technical expert.
• Implement technical requests and drive improvements.

Kenntnisse

SaaS administration

Technical support

Customer service

Communication skills

Ausbildung

Studies in business informatics, IT or business administration

Tools

REST APIs

SQL

Jobbeschreibung

As a System Administrator (f/m/d) at Trusted Shops, you will be part of our Platform Operations department, which is responsible for systems such as Zuora, Salesforce, HubSpot etc. We are currently looking for a new colleague to take over this role for our central subscription management solution (Zuora).

In this role, you will not only be essential in ensuring that Zuora runs smoothly, but you will also be looking for ways to continue improving our system's efficiency, enable major strategic projects to be implemented and mid-term initiatives such as IPO-readiness to be tackled.

Do you have an eye for detail and love to improve things? Are you interested in a varied job?

If this, as well as implementing software requirements in an agile and dynamically growing company sounds exciting for you, then you have come to the right place.

Your Tasks

• You will be actively involved in implementing strategic projects, helping to shape the future of our company and system landscape

• You will focus on solving issues within the Zuora system and be a go-to-technical-expert.

• You will implement a variety of technical requests, from small process adjustments and bug fixing to implementing completely new features and processes. All while working closely within your team of system administrators.

• You are encouraged to take over responsibility as quickly as possible with the chance to proactively drive technical improvements and system enhancements.

What could your working day look like?

• Attend a 15-min daily meeting with your team to review the progress of the current sprint in the Scrum board in Jira

• Work independently on solving a sprint work item about bulk updating Invoice fields using Postman

• Test a new workflow built by your colleague before it is rolled out

• Do a brainstorming session with your colleagues on how to set up a new process e.g. using the platform's programming language in our workflow tool and/or callouts to other systems

• Review recent process failures and technical errors to ensure system stability and performance and dive into trouble shooting them after alignment with the system owner

• Participate in your team's refinement meeting to discuss and estimate upcoming feature requests based on the prioritization of the system owner.

• Document a newly released process and related changes to the data model in Confluence.

• Successfully completed studies in business informatics, IT, business administration or similar

• 2-3 years of proven experience in SaaS administration, technical support and/or customer service

• Experience in Finance and/or with subscription/billing systems (Ideally Zuora) is a big advantage

• Explicit knowledge and understanding of REST APIs and SQL.

• Desire and motivation to continually learn new skills, processes and technologies and acquire further product knowledge.

• Ability to work both independently and in collaboration with your team

• Strong communication skills. Being able to explain complex ideas clearly and concisely while adjusting to the audience’s technical level.

• Excellent spoken and written English
  
  What we offer you
  

  • Hybrid work:Combine flexible remote work with team time in the office

  • Workation:Temporarily work from a destination of your choice within EU, Iceland, Liechtenstein or Norway

  • Permanent contract with Europe's trusted brand

  • 27 vacation days + 3.5 additional days off at Christmas, New Year's Eve and Carnival

  • Buddy programme (an experienced trustee is at your side)

  • Individual training opportunities

  • Events (Team Events, Unit Events, etc.)

  • Health Pass (free online and offline sports, fitness and health courses)

  BUILD A COMMUNITY OF TRUST WITH US - #cometotrust

  Not sure if you are what we are looking for? Apply!

  At Trusted Shops, we are interested in you as a person - whether you fit in with us is independent of gender, nationality, ethnic and social origin, religion/belief, disability, age, sexual orientation and identity. Trusted Shops is clearly committed to diversity and against discrimination.