System Administrator (all genders)

Yoshi en GmbH; Berlin; Vor Ort; EUR 40.000 - 55.000; Vollzeit

Zusammenfassung

A leading company in IT support is seeking an IT Helpdesk team member in Berlin to provide local and remote support, ensuring system availability and security. The role requires at least 3 years of experience, great communication skills, and a customer-oriented mindset. Attractive benefits include paid time off, discounts, and a vibrant work culture.

Leistungen

28 days of paid time off per year

Urban Sports Club membership

Various discounts on brands

Ownership and contribution opportunities

Access to organic teas and superfoods

Regular office celebrations

Qualifikationen

• At least 3 years of experience in IT support.
• Fluent in English; German is a plus.

Aufgaben

• Provide local and remote support to employees.
• Ensure system availability, security, and compliance.
• Manage on/offboarding for software and hardware.

Kenntnisse

Customer-oriented

Great communication skills

Solution-oriented mindset

Technical hands-on approach

Fluency in English

Tools

macOS

Google Suite

Jira

Slack

1Password

Jobbeschreibung

What you offer us

• You have at least 3 years of experience in this domain and deepen your skills through certifications and further education.
• You have good knowledge of macOS, Google Suite, Jira, Slack and password management.
• You are customer-oriented and able to provide support with an ITIL-like methodology, demonstrating great communication skills.
• You ensure that users respect all policies and are in compliance, or act to correct issues by supporting them or applying compliance rules.
• You have a solution-oriented mindset, work with a technical hands-on approach, and are a team player.
• You are open to work fully from the Berlin office; remote work is not offered.
• You are fluent in English; German skills are a plus.
• This is a full on-site position.

What does Yoshi en offer

• An attractive discount on all Yoshi en products.
• 28 days of paid time off per year plus up to 5 days off between Christmas and New Year.
• Urban Sports Club membership and a subsidy for the BVG ticket.
• Various discounts of up to more than 50% on brands like Flaconi, Bosch, Apple, or Expedia.
• Ownership and room for new initiatives, with opportunities to contribute your expertise and implement your ideas.
• Inviting office spaces with access to organic teas and superfoods from around the world.
• Regular tea & office parties, Christmas, and summer feasts to celebrate together.

About the role:

• You’ll be part of the IT Helpdesk team in Berlin, providing local and remote support to employees in Berlin, Poland, and remotely.
• You’ll follow and implement processes and workflows to improve efficiency, with proper documentation.
• You ensure that infrastructure is functioning properly and proactively fix issues where necessary.
• You ensure system availability, security, and compliance of internal networks, collaborating with sys admins on monitoring hosted systems.
• You’ll support users via ticketing system, remote connection, onsite visits, or at our IT Kiosk, supporting levels 1 to 3.
• You will manage on/offboarding for software and hardware.
• You’ll work with tools like Addigy (MDM), Apple Business Manager, Google Workspace, Snipe-IT, 1Password, Slack, Atlassian, and more in an Apple environment.

So, what can you expect to work on?