System Administrator (2nd Level Support) EA-1202

NAXCON GmbH; Berlin; Hybrid; EUR 45.000 - 65.000; Vollzeit

Zusammenfassung

A leading company in the IT and engineering sectors seeks a System Administrator for second-level support. The role requires expertise in troubleshooting remote access solutions and providing IT service changes, with significant responsibilities across customer support and internal environments. A strong team player with a background in IT and relevant certifications will thrive in this dynamic environment promoting professional growth.

Leistungen

Professional growth and development

Fixed contact person for support

Regular team events

Qualifikationen

• C1 German and B1 English language skills required.
• Minimum 1 year experience in an IT environment.
• ITIL Foundation certification or equivalent required.

Aufgaben

• Process incidents and service requests in second-level support.
• Troubleshoot remote access solutions.
• Install and configure RAS solutions in compliance with security guidelines.

Kenntnisse

Teamwork

Professional communication

Clear verbal expression

Ausbildung

Recognized vocational training in IT

Jobbeschreibung

NAXCON GmbH, located in the heart of Freiburg, is at the forefront of the German IT and engineering industry.

Our experts have extensive knowledge in software and hardware development, state-of-the-art electronics, and future-oriented technologies such as artificial intelligence and virtual reality.

We are not only dedicated to project work for our customers, but also intensively pursue in-house innovation projects as well as research & development. Renowned companies from a wide range of German industries place their trust in us - demonstrating the outstanding expertise and commitment of our engineers.

Position: System Administrator (2nd Level Support)

Location: Berlin, Germany

Field: Defence

Type: Full-timeHybrid (approx. 40% remote), Germany-wide travel up to 20%

Department Overview:

BWI GmbH operates the RAS Genua VS-NfD service, including the genucard hardware component from genua GmbH. This role is part of the Second Level A Team, which is responsible for the second-level support of these secure remote access hardware products. The team consists of 8 members across Berlin and Nuremberg and is part of a larger department of 30 people at five locations across Germany.

Key Responsibilities:

• Independently process incidents and service requests within the scope of second-level support

• Troubleshoot remote access solutions in both customer and internal environments

• Plan, assess, and implement changes in IT services

• Contribute to testing and quality assurance in the role of a tester

• Install and configure RAS solutions in compliance with security guidelines

• Maintain and enhance technical documentation

Qualifications and Experience:

Language Requirements:

• German: C1 (CEFR)

• English: B1 (CEFR)

• (Proof required unless native speaker)

Certifications:

• ITIL Foundation certification (or equivalent proof)

Education and Experience:

• Recognized vocational training in an IT-related profession

• Minimum 1 year of professional experience in an IT environment

Professional Experience (minimum 1 year each):

• Service operation within a delivery organization (quality, stability, efficiency)

• 2nd Level Incident Management

• Administration or troubleshooting of VPN solutions (e.g., genucard)

• Administration in Windows OS environments

Soft Skills:

• Strong teamwork skills

• Professional conduct and communication

• Clear verbal expression

• (To be assessed in interview)

Special Requirements:

• Willingness to travel up to 20% across Germany (occasional travel to
• Munich, Nuremberg, Meckenheim, or other BWI sites)

• Approximately 40% home office flexibility

What we offer:

• Join a cosmopolitan and internationally mixed team: We welcome individuals from all backgrounds and cultures to contribute their unique perspectives and talents to our team.
• Polish your German language skills: If you are looking to improve your German language skills, we offer a supportive environment where you can practice and develop your language abilities: whether you are a beginner or an advanced speaker.
• Benefit from a fixed contact person from the company: We understand the importance of having a reliable point of contact within the company. That's why we assign a dedicated contact person who will provide guidance and support throughout your employment with us.
• Professional growth and development: With us, our engineers can immerse themselves in new industries or projects after just 1-2 years and actively transfer knowledge.
• Enjoy regular team events with the company: We believe in the power of team building and fostering positive relationships within the workplace. That's why we organize regular team events to promote collaboration and strengthen our team bonds.
• Competitive compensation package: At NAXCON, we believe that our engineers are our greatest asset. That's why we offer a comprehensive and competitive compensation package that includes a salary commensurate with experience and expertise.