System Administrator

Infosys BPM; Frankfurt; Vor Ort; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A leading digital services and consulting company in Frankfurt is seeking an On-Site Support Specialist. The role involves providing end-user support, maintaining applications, and resolving incidents. Candidates must have a valid driver's license and experience in customer-facing roles. Fluency in both German and English is required. This position offers the opportunity to work with a renowned international company.

Qualifikationen

• Valid Class B Driver’s License – Mandatory.
• Willingness to Travel – Up to 4 hours daily.
• Prior experience in a customer-facing end-user support role.

Aufgaben

• Maintain applications, operating systems, and PC hardware components.
• Resolve incidents in accordance with defined Service Level Agreements.
• Provide end-user support on-site.

Kenntnisse

Professional fluency in German

Professional fluency in English

Problem-Solving Skills

Tools

Microsoft products

Software and operating system installations

Jobbeschreibung

About the job

Job Openings : On-Site Support Specialist & On-Site Support Team Lead

Location : Frankfurt, Germany

About us :

Infosys BPM is a leading international digital services and consulting company. We support companies in 46 countries. While we constantly implement innovations for our clients, our motto remains the same : Everyone deserves a chance to grow!

One of our clients is a well-known international company. For this client we are looking for a well-organized, ambitious.

We are currently hiring for the following positions :

• On-Site Support
• On-Site Support Team Lead

General Requirements :

Valid Class B Driver’s License – Mandatory.

Willingness to Travel – Up to 4 hours daily to client locations.

Language Proficiency – Professional fluency in both German and English (C1 level).

Experience – Prior experience in a customer-facing end-user support role (e.g., Helpdesk Technician, Desktop Support Specialist).

Technical Knowledge :

Familiarity with EUC (End-User Computing) environments.

Experience with software and operating system installations and support.

Solid understanding of Microsoft products and competing solutions.

Problem-Solving Skills – Ability to resolve incidents, fulfill requests, and manage changes within defined SLA guidelines.

Key Responsibilities :

Maintain applications, operating systems, and PC hardware components.

Resolve incidents in accordance with defined Service Level Agreements.

Provide end-user support on-site

Perform software staging, including preparation, installation, and configuration.

Handle logistics, manage inventory, and deliver equipment and services.

Additional requirements for Team Lead role :

Performance & Attrition Management – Proactively identify risks, implement corrective actions, and ensure team targets are met.

Coaching & Feedback – Continuously develop team members through regular feedback, targeted support, and clear communication.