Support Technician (Kiel, DE)

Parking Network B.V.; Kiel; Hybrid; EUR 40.000 - 55.000; Vollzeit

Zusammenfassung

A parking management company in Kiel is seeking a Technical Support Specialist to provide technical support for parking management systems. Responsibilities include logging and monitoring support requests, performing remote diagnostics, and maintaining customer relationships. Candidates should have a technical background and strong customer service skills. The role offers a permanent contract, training opportunities, and a secure salary.

Leistungen

Permanent contract

30 days of holiday

Free parking and drinks

Training opportunities

Company pension contributions

Qualifikationen

• Experience in customer service and strong service orientation.
• Ability to present technical problems and solutions.
• Familiarity with ticketing systems.

Aufgaben

• Providing technical support for parking management systems.
• Logging and monitoring support requests.
• Performing remote diagnostics for troubleshooting.

Kenntnisse

Strong written and verbal communication skills

Technical interest and problem-solving orientation

Customer service experience

Good English skills

Ausbildung

Technical/commercial education or comparable

Tools

Microsoft applications

Windows operating systems

Jobbeschreibung

Responsibilities

• Providing technical support to our customers and field service staff for installation and troubleshooting of parking management systems by telephone and e-mail
• Logging and monitoring open support requests and ensuring that appropriate measures are taken to resolve issues
• Performing remote diagnostics and corrections for short-term troubleshooting
• Providing and forwarding technical information for complex implementation and troubleshooting projects to Level 2 Support
• Consistent contact with customers to inform them about the progress of requests or to ask for additional information
• Regular updating of open tickets in CSM tools as owner or requester
• Building and maintaining strong relationships with customers and partners
• Knowledge management within the company in the form of training courses and the creation of documentation
• Technical support for other departments, including sales, project management and field service
• Active contribution to product and service improvement

Experience

• Technical/commercial education or comparable. Newcomer are welcome to apply.
• Experience in customer service and a strong service orientation
• Strong written and verbal communication skills
• Ability to present technical problems and solutions appropriately to any audience
• Technical interest, problem-solving orientation and the ability to adhere to processes
• Familiar with Microsoft applications and Windows operating systems
• Excellent German and good English skills

Personal Skills

• Professional and customer-oriented manner
• Reliability and enthusiasm for development
• Proactive approach and hands-on mentality
• What we offer you:
• A permanent contract and future-oriented job
• Training and development of your personal strengths
• A secure fixed salary and attractive contributions to the company pension scheme and capital-forming benefits
• The opportunity to work partly from home
• Free parking and free drinks (coffee, tea, water) at the office in Kiel - Wik
• 30 days of holiday per year
• Opportunity to participate in international training courses and trade fairs

You can expect an exciting and varied role in a highly motivated team and a performance-related salary. We look forward to hearing from you!

Reporting To

• Service Operations Manager / Teamlead

Apply for this job