Support Specialist / Engineer - Imaging Systems

Brainlab; Frankfurt; Remote; EUR 45.000 - 75.000; Vollzeit

Zusammenfassung

Ein innovatives Unternehmen sucht einen engagierten Support-Techniker, um das technische Kundenserviceteam zu verstärken. In dieser Rolle sind Sie das Gesicht des Unternehmens für die Kunden und tragen dazu bei, dass medizinische Geräte installiert, gewartet und repariert werden. Sie arbeiten unabhängig von Ihrem Home Office aus, idealerweise in der Nähe von Frankfurt, und haben die Möglichkeit, in einem internationalen, positiven Umfeld zu wachsen. Ihre technischen Fähigkeiten und Ihre Kundenorientierung werden geschätzt, während Sie zur Verbesserung der Patientenversorgung beitragen. Wenn Sie eine Leidenschaft für Technologie und Kundenservice haben, könnte dies die perfekte Gelegenheit für Sie sein.

Leistungen

Home Office

Flexible Arbeitszeiten

Firmenwagen

Laptop zur privaten Nutzung

Umfassende Schulungsangebote

Digitale Sprachkurse

Qualifikationen

• Technischer Abschluss in Elektrotechnik oder ähnlichem erforderlich.
• 1-3 Jahre Erfahrung im technischen Support, idealerweise im Gesundheitswesen.

Aufgaben

• Installation und Wartung von Brainlab-Geräten in Krankenhäusern.
• Troubleshooting und Reparatur von Systemen zur Minimierung von Ausfallzeiten.

Kenntnisse

Analytische Fähigkeiten

Troubleshooting

Kundenorientierung

Zeitmanagement

Flexibilität

Ausbildung

Technischer Abschluss in Elektrotechnik

Erfahrung im technischen Support

Tools

MS Office

Salesforce.com

Jobbeschreibung

Pay Competitive

Location: Frankfurt/Hesse

Employment type: Full-Time

Job Description

Req#: REF699M

Company Description

Founded in Munich, Germany in 1989, Brainlab develops, manufactures and markets software-driven medical technology, enabling access to improved, more efficient, less-invasive patient treatments. Our key to success is our creative, talented and hard-working team, which consists of around 2000 dedicated and inspiring individuals in 25 locations worldwide. To succeed in reaching our targets, we are seeking committed colleagues who can stand behind our core values: curious, authentic, and useful.

Job Description

We are looking for an additional team member to join our technical customer support team. As a Brainlab Support Technician / Engineer, you are responsible for providing outstanding service to our customers and achieve this thanks to your extensive technical knowledge.

As a Brainlab service professional, you are the face to the customer, ensure that customer equipment is installed, maintained, and serviced, and that the clinical staff receives professional technical assistance. Being part of a team for our new and revolutionary product line, you have the opportunity to grow within our company.

You will be working independently from your home office, ideally located near Frankfurt.

Product portfolio: Loop X, Airo - to find out more about our newest product Loop X, please click here.

Main responsibilities will include:

• Install new Brainlab devices and software in hospitals
• Install SW/HW upgrades
• Perform maintenance and inspection of systems/devices including electrical safety tests in specified time
• Perform troubleshooting independently
• Repair systems/devices and minimize downtime
• Complete every installation or service assignment quickly and efficiently
• Plan, organize, and implement all service assignments conscientiously and independently following directives from the Support Manager
• Perform mandatory administrative tasks accurately
• Document performed services according to Brainlab policies
• Provide ideas and innovation to improve current products, offering sustainable input for continued engineering
• Keep customers up-to-date regarding open requests, maintain good customer relationships, and deliver high-level customer service
• Maintain good and efficient communication between customers, colleagues, and superiors

Qualifications

• Technical degree in electrical engineering, electronics, mechatronics, or similar
• Preferably 1-3 years’ experience in a technical support role ideally for a healthcare company or provider
• Experience in the field of X-ray imaging systems or scanners is a plus
• Good knowledge in the area of computer and network technologies
• Strong analytical, troubleshooting, and problem-solving skills
• Highly motivated and customer-oriented personality with the ability to prioritize tasks and work self-sufficiently
• Excellent organization and time management skills, ability to manage several work streams simultaneously
• Ability to work well individually and in a team environment
• High flexibility and willingness to travel internationally up to 80% of the time
• Excellent communication skills in English and preferably German
• Basic MS Office knowledge
• Salesforce.com (CRM) knowledge is a plus
• Necessary to possess a valid driving license

Additional Information

• International, positive, and innovative environment
• Working in a team of great colleagues who help and support each other
• Seeing your contribution making a positive impact on the daily work of clinicians around the world
• Home office and flexible working hours
• Fair compensation package
• Company car, cell phone, laptop - also for private use
• Comprehensive education and training opportunities, digital language courses

Ready to apply? We look forward to receiving your online application including an English CV, a motivation letter, your first available start date, and desired salary.

Contact person: Marta Dwuznik

About the company

Brainlab is a privately held German medical technology company headquartered in Munich, Bavaria.