Support Engineer, Technical Support (Full-time,...

TN Germany; Ettlingen; Vor Ort; EUR 40.000 - 70.000; Vollzeit

Zusammenfassung

An innovative company is seeking a talented Support Engineer to join their dynamic team. In this pivotal role, you will tackle complex technical challenges, ensuring customer satisfaction through effective solutions and collaboration with engineering teams. The position offers a unique opportunity to work with high-profile clients while promoting digitalization strategies in a fast-paced, international environment. If you are passionate about technology and customer service, this role could be your next career move.

Qualifikationen

• Experience in technical support with a focus on complex problem solving.
• Confident in networking skills and familiar with containers.

Aufgaben

• Taking ownership of support tickets and delivering quality solutions.
• Troubleshooting issues directly via web meetings and improving customer experience.

Kenntnisse

Networking

Technical Support

Problem Solving

Customer Service

German Language

English Language

Ausbildung

IT or Engineering Background

Tools

Containers

PKI and IT Security

Jobbeschreibung

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Client:

Nexus

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

1aa975d3759b

Job Views:

2

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

At Nexus, part of French IN Groupe, we secure the new society that emerges in the ever-expanding world of digital transformation. By challenging ourselves to go further and do better, we’re developing technology for high-demand global clients. Nexus’ Smart ID solutions and IoT platforms are changing how we perceive trusted identities. Do you want to be a part of our journey?

Pamela Kiewitt, our Head of Technical Support, is looking to strengthen the team with a talented Support Engineer, to join our office in Berlin or in Ettlingen (near Karlsruhe).

What we offer you

• Support for clients such as Northvolt, Sweco, Danfoss, Airbus, Volkswagen, Siemens, and more.
• Promoting digitalization strategies and enabling Zero Trust to ensure successful identity-based security solutions.
• Expanding our organization's European footprint by supporting and innovating in Identity Management across our network.
• Thriving in tech and in an international environment.

What you will be doing at Nexus

The Support Engineer role is complex and key at Nexus. This is not 'turn it off and on again' support—our cases are usually very complex and require a high level of product knowledge, including networking, databases, containers, certificates, etc.

Responsibilities include but are not limited to:

• Taking ownership of support tickets, responding promptly, and delivering quality solutions professionally.
• Acting as an advisor when customers & partners need guidance on products and their applications.
• Troubleshooting issues directly via web meetings.
• Handling and understanding technical issues and the customer’s support history, identifying patterns or common points.
• Improving the customer experience with our products and services.
• Collaborating closely with Engineering and Sales teams to direct customer questions or requests appropriately.
• Providing feedback for potential improvements or enhancements.
• Understanding the practical use of our products, their advantages, and shortcomings.
• Building long-lasting relationships with customers and partners.
• Representing Nexus globally.

About you

• You are customer-focused and solutions-oriented.
• You enjoy solving complex problems.
• You like approaching existing solutions from new perspectives and collaborating with stakeholders.
• You are open-minded, flexible, and capable of working independently or as part of a team.

Qualifications

• You have an IT or Engineering background and preferably experience in technical support.
• You are confident in networking skills and familiar with containers.
• You are comfortable working in German and English.

Preferred Qualifications

• Experience with PKI and IT Security is a plus. We’re happy to show you the concepts if you’re interested.

Please upload your CV in English.

Not sure if you meet all qualifications?

At Nexus, we value diverse experiences. If you’re close to the qualifications, we encourage you to apply.

Nexus is an equal opportunity employer. We believe in a diverse and inclusive workplace where everyone is welcome, regardless of background or appearance. Bring your unique perspective and background to help us innovate and secure the world.