Support Engineer - München

Infosys BPM; München; Vor Ort; EUR 35.000 - 50.000; Vollzeit

Zusammenfassung

A leading global digital services company is looking for a Support Engineer in Munich. You will provide application and OS maintenance, troubleshoot end-user issues, manage incidents, and collaborate with various teams. The role requires a customer-focused approach and German language proficiency.

Qualifikationen

• Prior experience in customer-focused end-user support is valuable.
• German language proficiency required.
• Experience in end-user support function is essential.

Aufgaben

• Provide maintenance and support services for applications and operating systems.
• Investigate and resolve incidents and problems affecting EUC devices.
• Provide advice, training, and corrections to users.

Kenntnisse

Customer-Focused Support

Incident Resolution

Microsoft Product Knowledge

German language proficiency

Jobbeschreibung

Role: Support Engineer

Location: München

Part time & Full time available

About us:

Infosys BPM is a leading international digital services and consulting company. We support companies in 46 countries. While we constantly implement innovations for our clients, our motto remains the same: Everyone deserves a chance to grow!

Responsibilities:

• Application and OS Maintenance: Provide maintenance and support services for applications and operating systems, either directly to users or through service delivery functions
• Diagnostic Troubleshooting: Gather extensive diagnostic information, analyze problems, and resolve issues related to end-user computing (EUC) devices
• Incident and Problem Management: Investigate and resolve incidents and problems affecting EUC devices, peripherals, and installed software
• Performance Monitoring: Monitor and address performance-related issues
• User Training and Advice: Provide advice, training, and corrections (permanent or temporary) to users
• Documentation and Enhancements: Update or create documentation, manipulate data, and define enhancements
• Collaboration: Collaborate closely with colleagues specializing in different areas (e.g., database administration, network support), vendors, and third-party support provider

Required skills:

• Prior experience in a customer-focused end-user support role is valuable. This could include roles like Help Desk Technician, Desktop Support Specialist, or similar positions
• German language proficiency.
• Customer-Focused Support: Experience in a customer-focused end-user support function covering EUC and software/OS installations and support
• Incident Resolution: Proficiency in incident resolution, requests, changes, and problem-solving activities delivered within agreed service level agreements (SLAs)
• Microsoft Product Knowledge: Good knowledge of Microsoft’s product offerings, including high-level capabilities and competitor products.