Support Engineer, Managed Operations

Amazon; Berlin; Vor Ort; EUR 50.000 - 80.000; Vollzeit

Zusammenfassung

Join a forward-thinking company as a Support Engineer, where you'll play a crucial role in launching the European Sovereign Cloud. This position offers a unique opportunity to work with cutting-edge technology and collaborate with global teams to ensure high-availability AWS services for EU customers. You'll be instrumental in enhancing operational efficiency and reliability while gaining hands-on experience in cloud operations. If you're eager to grow your career in a dynamic environment that values innovation and teamwork, this is the perfect opportunity for you.

Leistungen

Relocation Support

Mentorship Programs

Flexible Working Hours

Inclusive Work Culture

Career Growth Opportunities

Qualifikationen

• Experience with technical support across technology domains.
• Understanding of Linux systems and operational best practices.

Aufgaben

• Oversee the launch of the European Sovereign Cloud in 2025.
• Collaborate with global AWS teams to enhance service reliability.

Kenntnisse

Technical Support

Linux Operating Systems

Cloud Systems Support

Troubleshooting

Performance Tuning

Infrastructure as Code

Ausbildung

Bachelor's Degree in Computer Science or related field

Tools

CloudWatch

Datadog

Grafana

Elastic

CDK

CloudFormation

Ansible

Jobbeschreibung

AWS is set to introduce the inaugural European Sovereign Cloud (ESC), marking a significant development in Utility Computing (UC). To spearhead this initiative, we are actively seeking support engineers with a background in cloud operations. As part of the AWS Managed Operations team, you will play a pivotal role in building and leading operations and development teams dedicated to delivering high-availability AWS services, including EC2, S3, Dynamo, Lambda, and Bedrock, for EU customers. For more information on ESC, please check out our blog: https://aws.amazon.com/blogs/aws/in-the-works-aws-european-sovereign-cloud/

Key job responsibilities

Your responsibilities will encompass overseeing the launch of the ESC in 2025, working closely with global AWS teams, and influencing the evolution of AWS services and technology. A typical day in this role involves collaborating with technology leaders, contributing to the enhancement of day-to-day operations, and ensuring improvements in availability, reliability, latency, performance, and efficiency of the ESC. The overarching goal is to deliver scalable services and ensure a high-availability experience for EU customers. If you are early in your career and are looking to gain experience in operating distributed systems, we invite you to join our efforts in building a best-in-class development engineering and operations team that aligns with AWS' commitment to customer satisfaction and continual innovation.

Key job responsibilities

A day in the life

You’ll typically spend your time resolving less time-sensitive issues for software systems in your team’s care, whilst always looking for ways to improve your team’s services, procedures, documentation, and tools. When standard operating procedures (SOPs) are not well defined or ambiguous, you’ll use your judgement when to escalate, and when to take your time to dive deep and learn. You’ll be the go-to-person for keeping your team’s systems running efficiently.

You will be required to occasionally participate in “on-call” rotations to resolve incidents occurring out-of-hours.

Eligibility requirement

• Fluency in written and spoken English is required.
• Successful applicants must have the legal right to work in Germany.
• Amazon will provide relocation support for successful applicants relocating within the European Union.

About the team

Utility Computing (UC) European Sovereign Cloud (ESC) is a part of AWS Utility Computing (UC).

AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’ services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (IoT), Platform, and Productivity Apps services in AWS. Within AWS UC, Amazon Managed Operations engineers engage with AWS customers who require specialized security solutions for their cloud services.

About AWS

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.

Minimum experience and skills

• Experience working with technical support problems that may cross technology domains and interfacing with complex and/or critical escalations
• Understanding and experience with Linux operating systems and proficient in executing standard operating procedures and using operational best practices
• Experience supporting cloud systems or other software services. Proficient troubleshooting and anticipating problems that affect the performance, reliability, or availability of software systems
• Familiarity with monitoring frameworks (such as CloudWatch, Datadog, Grafana, Elastic or similar)
• Able to read scripts or code with comments to understand how something should be operating
• Familiarity operating services in AWS
• Experience performance tuning software applications and optimizing fleet utilization
• Experience with Infrastructure as Code, (such as CDK, CloudFormation, Puppet, Chef, Ansible, or similar)

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates.

m/w/d

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.