Support Engineer for TS (m/f/d)

TN Germany; Aachen; Vor Ort; EUR 40.000 - 70.000; Vollzeit

Zusammenfassung

An established industry player is seeking a dedicated support team member to assist customers and partners around the clock. This role involves addressing technical issues, collaborating with development teams, and managing customer systems, particularly in a RedHat Linux environment. With a focus on providing exceptional service, you'll autonomously plan interventions and contribute to application testing and product management. The company fosters a friendly culture, offers flexible working hours, and supports professional growth through targeted training. Join a dynamic team where your technical skills and customer focus can shine.

Leistungen

Flexible Working Hours

International Travel Health Insurance

Private Accident Insurance

Company Pension Schemes

Free Beverages

Fresh Fruit

Participation in Sports Programs

Foosball and PlayStation

Qualifikationen

• Initial professional experience in support with technical training.
• Adept at administrating and configuring Linux servers.

Aufgaben

• Serve as a point of contact for customers and partners.
• Handle technical issues and collaborate with development.
• Plan and execute customer service interventions.

Kenntnisse

Linux Administration

Technical Support

TCP/IP Networking

Shell Scripting

Database Management

Cloud Management

English Communication

Ausbildung

Technical Training

Tools

Unix Tools

Jobbeschreibung

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• As a member of our support team, you serve as a point of contact for our customers and partners, even during 7 x 24 h shifts.
• You handle technical issues, collaborating closely with the development department to devise solutions and identify areas for improvement.
• Your support extends to assisting customers in system management, covering product configuration and the RedHat Linux-based OS environment.
• Conducting application tests and aiding development and product management in introducing new features and products are part of your responsibilities.
• You autonomously plan customer service interventions and are accountable for their execution, including on-site visits.

Your profile

• You have initial professional experience in support and have completed technical training.
• You are adept at administrating and configuring Linux servers or other Unix-based platforms, facing such tasks with ease.
• You have a very good technical understanding and quickly grasp complex technical situations.
• Strong English skills enable effective communication with our international clients.
• Very good knowledge of TCP/IP networks, databases, and Unix tools such as shell scripting and network analyzers.
• Your profile is rounded out by experience or interest in cloud-based installations and their management.

We offer

• An open and friendly corporate culture characterized by constructive and collaborative interaction.
• A flexible working hours model that can be adapted to individual needs.
• Personal protection through international travel health insurance, private accident insurance, and support in the form of company pension schemes.
• Professional and personal development through targeted training opportunities.
• Free beverages, fresh fruit, and sweets.
• Participation in sports programs such as running events or back training.
• The opportunity to unwind with a round of foosball or PlayStation.