Support Engineer - Eschweiler

Infosys BPM; Eschweiler; Vor Ort; EUR 40.000 - 55.000; Vollzeit

Zusammenfassung

A leading digital services and consulting company seeks a Support Engineer in Eschweiler, North Rhine-Westphalia. The role involves maintaining applications, troubleshooting issues, and providing user training. Candidates should possess customer-focused support experience and knowledge of Microsoft products.

Qualifikationen

• Prior experience in a customer-focused end-user support role.
• Experience in EUC and software/OS installations.
• Proficiency in incident resolution and problem-solving.

Aufgaben

• Provide maintenance and support services for applications and operating systems.
• Gather diagnostic information, analyze problems, and resolve issues.
• Monitor and address performance-related issues.

Kenntnisse

Customer-Focused Support

Incident Resolution

Microsoft Product Knowledge

Jobbeschreibung

About us :

Infosys BPM is a leading international digital services and consulting company. We support companies in 46 countries. While we constantly implement innovations for our clients, our motto remains the same : Everyone deserves a chance to grow!

Responsibilities :

• Application and OS Maintenance : Provide maintenance and support services for applications and operating systems, either directly to users or through service delivery functions
• Diagnostic Troubleshooting : Gather extensive diagnostic information, analyze problems, and resolve issues related to end-user computing (EUC) devices
• Incident and Problem Management : Investigate and resolve incidents and problems affecting EUC devices, peripherals, and installed software
• Performance Monitoring : Monitor and address performance-related issues
• User Training and Advice : Provide advice, training, and corrections (permanent or temporary) to users
• Documentation and Enhancements : Update or create documentation, manipulate data, and define enhancements
• Collaboration : Collaborate closely with colleagues specializing in different areas (e.g., database administration, network support), vendors, and third-party support provider

Required skills :

• Prior experience in a customer-focused end-user support role is valuable. This could include roles like Help Desk Technician, Desktop Support Specialist, or similar positions
• Customer-Focused Support : Experience in a customer-focused end-user support function covering EUC and software / OS installations and support
• Incident Resolution : Proficiency in incident resolution, requests, changes, and problem-solving activities delivered within agreed service level agreements (SLAs)
• Microsoft Product Knowledge : Good knowledge of Microsoft’s product offerings, including high-level capabilities and competitor products.

Support Engineer • Eschweiler, North Rhine-Westphalia, Germany