Support Engineer (EMEA)

Academic Key; Berlin; Ibrido; EUR 52.000 - 76.000; Tempo pieno

Descrizione del lavoro

Academic Key is recruiting a Support Engineer (EMEA) for our Berlin office to help scale exceptional customer support for n8n’s growing user base. You’ll own and resolve tickets for non-enterprise customers, automate repetitive tasks, and collaborate with Product to improve documentation and workflows.

The role emphasizes hands-on support, automation, and knowledge sharing across teams in a fast-paced environment.

Competenze

• 3+ years in technical support, solutions engineering, or similar roles.
• Hands-on experience building and debugging n8n workflows in production.
• APIs, webhooks, authentication, and data flows debugging experience.
• Cloud platforms (AWS, GCP, or Azure) with basic Linux troubleshooting.
• Excellent written and verbal communication with solid documentation.
• Willingness to share knowledge and contribute to internal playbooks.

Mansioni

• Own and resolve helpdesk tickets for non-enterprise customers, representing approximately 65% of your time.
• Automate and scale support operations by identifying opportunities to automate repetitive ticket categories.
• Strengthen product alignment through documentation and knowledge sharing with cross-functional teams.
• Collaborate with Product to share recurring customer questions and improve the self-serve experience.

Conoscenze

Technical support

n8n workflows

APIs & integrations

Communication

Troubleshooting

Documentation

Strumenti

Docker

Kubernetes

AWS

GCP

Azure

OpenTelemetry

Datadog

Grafana

PostgreSQL

Descrizione del lavoro

Support Engineer (EMEA)

N8N · Berlin Office

Full Time

The AI orchestration of your wildest imagination. n8n is the open workflow orchestration platform built for the new era of AI. We give technical teams the freedom of code with the speed of no-code, so they can automate faster, smarter, and without limits. Backed by a fiercely inventive community and 500+ builder-approved integrations, we’re changing the way people bring systems together and scale ideas for impact. Since our founding in 2019, we’ve grown into a diverse team of over 260 - working across Europe and the US, connected by a shared builder spirit and with our centre of gravity in Berlin. Along the way, we’ve:

• Cultivated a community of more than 650,000 active developers and builders
• Earned 190K+ GitHub stars, making us one of the world’s Top 40 most popular projects
• Backed by top investors, from Sequoia’s first German seed to our SAP's recent strategic investment - bringing us to a $5.2bn valuation

That’s the company we’ve built. Now we’d love to see what you can build. If you’re applying, try n8n out - whether you’re technical or not - and share a screenshot of your first workflow with us. The easiest place to start is here: app.n8n.cloud/register. We’re in a defining moment of an incredible journey. Come and build with us.

Deliver Outstanding Customer Support

Your main goal as a front line Support engineer will be to help n8n scale exceptional customer support by solving everyday customer challenges and automating repetitive requests, ensuring we deliver a great experience as our customer base grows. You'll make this happen by combining hands-on customer support with smart automation and close collaboration across teams:

Own and resolve helpdesk tickets for non-enterprise customers, representing approximately 65% of your time.

Initially focus on non-technical questions related to account management, account access, plans, subscriptions, and billing. Provide clear, helpful, and timely responses that solve customer problems while gradually expanding your expertise into more technical topics.

Automate and Scale Support Operations

Identify opportunities to automate repetitive, non-technical ticket categories and reduce manual support work. Build and improve automations that help Team Delta handle growing ticket volumes efficiently without compromising the customer experience. Continuously spot opportunities to streamline support workflows and make it easier for customers to get the answers they need.

Strengthen Product Alignment and Knowledge Sharing

Collaborate with Product to share recurring customer questions, highlight friction points, and identify opportunities for improvement. Create and maintain documentation that enables customers to self-serve and helps the team resolve common issues more efficiently. Participate in team meetings and cross-functional discussions to share insights, align on priorities, and improve the support experience.

REQUIREMENTS

• Must-haves
• Technical Support Expertise: You have 3+ years in technical support, solutions engineering, or similar roles n8n Experience: You have hands-on experience building and debugging n8n workflows in production environments APIs & Integrations: You’re comfortable debugging APIs, webhooks, authentication, and data flows Cloud & Infrastructure: You’re familiar with AWS, GCP, or Azure and have basic Linux fundamentals for troubleshooting Networking & Databases: You understand networking basics (DNS, SSL/TLS, HTTP/HTTPS) Communication: You explain technical issues clearly and document troubleshooting steps effectively Containerization: You can work with Docker or Kubernetes to deploy and debug automation environments Knowledge Sharing: You actively share knowledge and best practices with teammates, whether through team discussions, presentations, documentation, or contributions to internal playbooks and tools.
• Nice-to-haves Automation & AI Mindset: You have a basic understanding of AI concepts and a passion for automation, with some hands-on experience using tools like n8n, Zapier, Make, or Airflow to simplify tasks and improve workflows. Observability: Familiarity with tools like Grafana, Prometheus, Datadog, OpenTelemetry, or Sentry Authentication Protocols: Knowledge of OAuth2, OIDC, SAML, or JWT flows JavaScript: You have a working knowledge of JavaScript, including reading and debugging code, working with JSON data, and making small code changes to troubleshoot workflows and integrations. SQL & Databases: You have a foundational understanding of relational databases, such as PostgreSQL, including tables, relationships, and basic SQL queries to investigate and troubleshoot issues.

Why join us?

At n8n, you'll do more than answer support tickets. You'll play a key role in helping us scale our customer support operations, shaping how we use automation to resolve common issues and creating a better experience for our growing customer base. You'll have the opportunity to make a tangible impact on Team Delta's efficiency, collaborate closely with the team.

Academic Key will never request login credentials or application fees for this role.