Support Engineer (all genders) - Bretten

SEEBURGER; Bretten; Hybrid; EUR 45.000 - 65.000; Vollzeit

Zusammenfassung

Ein führendes IT-Unternehmen in Bretten sucht einen Produkt-Support-Spezialisten. Der Fokus liegt auf der Unterstützung unserer Business Integration Suite und der Zusammenarbeit mit Kunden zur Verbesserung der Lösungen. Die ideale Person hat eine IT-Grundausbildung, spricht fließend Deutsch und Englisch und bringt Erfahrung im Bereich EDI/B2B mit. Flexible Arbeitszeiten und 30 Urlaubstage sind Teil des Angebots.

Leistungen

Flexible Arbeitszeiten

30 Urlaubstage

Weihnachtsgeld

Zuschuss zur betrieblichen Altersvorsorge

Zugang zu Sport- und Wellnessangeboten

Moderne Arbeitsumgebung

Qualifikationen

• Solide Kenntnisse in IT-Grundlagen (Netzwerktechnik, Betriebssysteme, ERP-Kenntnisse).
• Ausbildung als IT-Spezialist oder gleichwertige Qualifikation.
• Erfahrung in IT-Administration, System- oder Anwendungsunterstützung.
• Idealerweise Erfahrung mit Kommunikationsprotokollen und Datenbanken.

Aufgaben

• Produkt-Support für die Business Integration Suite ausführen.
• Supportfälle selbstständig oder mit 3rd Level Support lösen.
• Kunden im Problem-Management zur Verbesserung der Nutzung beraten.
• Designated Support Engineer für Premiumkunden betreuen.

Kenntnisse

IT-Grundlagen

IT-Administration

Gute Deutschkenntnisse

Gute Englischkenntnisse

Ausbildung

IHK-Zertifikat in IT

Studium der Wirtschaftsinformatik

Tools

B2B/EDI

MFT

EAI

Jobbeschreibung

Your Responsibilities

• Your main task is product support for our Business Integration Suite. This includes, among other things, recording and classifying support cases.
• You resolve support cases independently or together with 3rd level support.
• You not only fix errors, but also work together with the customer to improve the operation of SEEBURGER solutions through appropriate problem management.
• For our premium customers, you take on the role of Designated Support Engineer and ensure high service quality and customer satisfaction through close collaboration with the customer.
• In addition to classic product support, you support the support team with software updates, system analyses, and projects in the service environment.

Your Profile

• You have a solid foundation in IT basics (networking, operating systems, ERP user knowledge)
• You have a sound educational background, e.g. IHK certification in IT specialist training, a degree in Business Informatics, or comparable qualifications
• Knowledge in IT administration, system or application support
• Ideally, you are familiar with the EDI/B2B, MFT, EAI, and API environment and have experience with communication protocols, server operating systems, application servers, and databases
• Good written and spoken German and English skills

Our Benefits

• Flexible work:Trust-based working hours, remote work, and up to 20 days of workation
• 30 vacation daysas well as extra days off for your volunteer work, and you get your birthday off
• Financial extras:Christmas bonus, subsidy for company pension plan, childcare allowance, bike leasing, Germany ticket, tax-free benefits via Edenred, and private accident insurance
• Further education:Digital learning platforms, internal and external training opportunities
• EGYM Wellpass:Access to thousands of sports and wellness offers
• Health & well-being:Stress prevention, health days, vaccinations, relaxation and activity rooms
• Modern work environmenton campus with coffee bar, cafeteria, and free beverages
• Events & team spirit:Summer and winter parties, after-work events, sports groups, our own band, and participation in events like B2Run

Contact Recruiting:

Yacine Adjir
[e-mail]
LinkedIn-XING