Support Engineer 3rd-level-Support (m/f/d)

Imagine being the go-to expert who solves complex challenges and ensures seamless operations—at boTec, that could be you! As part of our support team, you’ll focus on resolving customer issues in third-level support for software in the process industry. Every day, you’ll tackle diverse problems, uncover root causes, and document solutions to optimise processes and ensure exceptional software quality.

You’ll also take ownership of updating our integration platform and guiding customers through migrations to on-premises systems or cloud platforms like AWS and Azure. Beyond troubleshooting, you’ll enable clients through consulting, training, and sharing expertise.

With flexible hybrid work options, a supportive team and continuous learning, you’ll thrive in an environment that values your growth and impact. Ready to make a difference? Join us!

Full-time

Mid-level / Senior

Hybrid Work

What I love most about working in support? It’s the dynamic energy of solving new challenges every day, the incredible teamwork where everyone’s ideas are valued, and the satisfaction of knowing that our work makes a real impact—not just for our customers, but for the overall quality of our software. Every day brings something new, and that’s what keeps it exciting and fulfilling.

Support Engineer, Support and Assistance, boTec GmbH

Your Tasks

• Categorise and resolve issues in 3rd level support, ensuring efficient problem-solving.
• Conduct quality assurance and maintain accurate documentation to improve processes.
• Maintain and enhance our standard software for long-term reliability.
• Update and optimise the integration platform for better performance.
• Support customer migrations to on-premises or cloud platforms like AWS and Azure.
• Deliver consulting and training sessions to share knowledge and best practices.

Your Requirements

• Relevant training or degree in fields such as computer science or IT support.
• Experience in cloud technologies and handling 3rd level IT support issues.
• Proficiency in programming languages like C#, TypeScript, Java, and frameworks such as Express.js and Node.js.
• Strong knowledge of tools like Docker, Kubernetes, SQL, and cloud platforms including AWS, Azure, GKE.
• German and English skills at level B2 or above for effective communication.
• Analytical thinking combined with a passion for problem-solving and process optimisation

Job benefits – What you can expect from boTec

• Innovative projects: Join an industry at the forefront of digital and green transformation, working on solutions that directly impact energy efficiency and sustainability
• Collaborative environment: Work closely with experienced teams in development, QA, and documentation
• Flexible work options: Working from the office or remotely, with flexible hours to suit your needs
• Long-term opportunities: We offer you a permanent position with immediate start