Support Consulting Engineer

Optimizely; Berlin; Vor Ort; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

A leading company in digital experience solutions is seeking a Support Consulting Engineer in Berlin. The role focuses on providing high-quality technical support for their Campaign product, enhancing customer satisfaction and success. Candidates should have a strong IT background, be proficient in German and English, and have experience in client-facing roles. Join a dynamic team to make a difference in digital marketing.

Qualifikationen

• Over 2 years of client-facing experience.
• Experience supporting digital marketing solutions.
• Energetic with enthusiasm for Internet Marketing.

Aufgaben

• Provide first-level technical support via email and phone.
• Advise customers on optimal software use.
• Collaborate with support teams to meet strategic goals.

Kenntnisse

Fluency in German

Fluency in English

Customer success orientation

Problem-solving

Multitasking

Attention to detail

Ausbildung

Bachelor's degree in Computer Science

IT-related education or equivalent

Tools

HTML

CSS

Jobbeschreibung

At Optimizely, we're on a mission to help people unlock their digital potential by reinventing how marketing and product teams create and optimize digital experiences across all channels. With Optimizely One, our industry-first operating system for marketers, we offer a fully SaaS, decoupled, and highly composable solution that provides flexibility and choice.

We proudly serve over 10,000 businesses, including H&M, PayPal, Zoom, and Toyota, helping them enrich customer lifetime value, increase revenue, and grow their brands. Recognized as a leader by Gartner, Forrester, and IDC, we are trailblazers in MarTech.

Our culture emphasizes collaboration, continuous improvement, and valuing every voice. With over 1500 employees across 12 global locations, we embody the "One Optimizely" spirit. Join us and help unlock digital potential worldwide!

Introduction

The Support Consulting Engineer ensures high customer satisfaction and quality in our technical support for the Campaign product. Working closely with the Customer Success Manager, you will drive customer success and project delivery.

Job Responsibilities

• Provide first-level technical support via email and phone.
• Advise customers and ensure a positive experience.
• Collaborate with support teams to meet strategic goals.
• Configure software according to customer requirements.
• Utilize the user interface and admin frontend of our software.
• Create and maintain a knowledge repository to enhance support quality.
• Participate in client meetings as needed.
• Prioritize and document work activities.
• Suggest and implement process improvements.
• Share expertise with team members for continuous learning.
• Advise customers on optimal software use.
• Manage national and international projects.
• Demonstrate a driven attitude, adaptability, and initiative.
• Perform other duties as reasonably assigned.

Knowledge and Experience

• Fluent in German & English (native/bilingual).
• IT-related education or equivalent skills.
• Over 2 years of client-facing experience.
• Preferred: HTML, CSS, and scripting knowledge.
• Ability to analyze data and develop action plans.
• Strong customer success orientation.
• Autonomous work style with attention to detail.
• Energetic with enthusiasm for Internet Marketing.
• Effective multitasking and prioritization skills.
• Creative, open-minded problem solver.
• Excellent communication skills across all levels.
• Self-motivated with a positive attitude.
• Experience supporting digital marketing solutions.

Education

Bachelor's degree in Computer Science, IT, Telecommunication, or equivalent experience.

Optimizely values diversity and inclusivity. We are an equal opportunity employer, committed to a discrimination-free workplace.

English is our standard language for communication. Internally, you may speak your native language.