Support Consultant

Manhattan Associates; Düsseldorf; Vor Ort; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

An established industry player is seeking a detail-oriented individual to join their multicultural team. This role involves ensuring client satisfaction and resolving functional issues related to supply chain software solutions. You'll have the chance to work across various industries, gaining a solid foundation before advancing in your career. The company values support, collaboration, and diversity, fostering an inclusive environment where your unique background is appreciated. If you are passionate about problem-solving and customer service, this opportunity could be the perfect fit for you.

Qualifikationen

• Strong analytical and problem-solving skills are essential.
• Fluency in English and German is required, with another language as a plus.

Aufgaben

• Analyze and resolve functional issues post-implementation.
• Communicate with clients and provide timely issue resolution.

Kenntnisse

Analytical Skills

Problem-Solving Skills

Communication Skills

Detail-Oriented

Customer-Focused

Ausbildung

Bachelor’s degree in Logistics

Bachelor’s degree in Engineering

Bachelor’s degree in Computer Science

Bachelor’s degree in Mathematics

Jobbeschreibung

Part of a multicultural team, your role is to guarantee client satisfaction and ensure the well-functioning of our solutions. You will have the opportunity to work for clients from various industries including retail distribution, luxury, industrial, eCommerce, automotive, pharmaceutical, etc. This is the perfect role for you to build a solid functional and technical foundation before taking a next step challenge in our organization.

This role will analyze and resolve functional issues that arise post-implementation in connection with supply chain software solutions. In addition, this role will work with analysts to provide issue resolution utilizing supply chain technologies and perform testing of client-specific enhancements in a timely manner. The primary activities of the position include client communication, testing, issue resolution, and post-implementation support. To achieve all of these, you will be trained and accompanied by our Support team in the Netherlands.

Here are a few things that we see as critical for someone to be successful in this role:

• Strong analytical and problem-solving skills
• Excellent communication skills together with the ability to work effectively as part of a team
• You will be incredibly detail-oriented and customer-focused; you are a get-things-done person and want to be measured by your output rather than your input
• Bachelor’s degree in logistics, engineering, computer science, mathematics or equivalent through business experience
• Fluent (spoken and written) in English & German; another European language would be a plus.
• The flexibility to work at customer locations up to 20%, sometimes for prolonged engagements within the EMEA region.

What’s in for you?

Manhattan Associates supplies the vital links between processes, information, and people that allow our customers to stay one step ahead of their competition. In short, we’re in the business of change. What’s not changing is the way we run our business and how we treat our employees. At Manhattan Associates, we believe:

• Support, encouragement, and opportunity should be expected.
• Talent, leadership, innovative thinking, and hard work are recognized and rewarded.
• An inclusive environment that leverages unique backgrounds, experience, and perspectives makes us better.
• Collaboration can overcome any challenge.
• Where you take your career, and how you grow, is truly up to you. We’ll support you in your career progression.

To apply:

We really want to hear from you, even if it’s just to ask some questions about this job or have a chat. Connect with our EMEA Recruiter, Keith Mccartney on LinkedIn, or click Apply!

Committed to diversity and inclusion, at Manhattan, it’s about more than just the work. From cultural celebrations to interest groups to volunteer opportunities, your true self is always welcome here. Our team members’ backgrounds, experiences, and perspectives add to us as a whole and make us unique. We are proudly an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a veteran. In the United States, Manhattan Associates participates in the Employment Eligibility Verification Program (E-Verify) operated by the Department of Homeland Security in partnership with the Social Security Administration. Participation in the E-Verify Program allows Manhattan to confirm the employment eligibility of all newly hired employees after the Employment Eligibility Verification Form (Form I-9) has been completed.