Support Account Manager - Technical Analyst

NetApp; Düsseldorf; Vor Ort; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A leading company is seeking a Support Account Manager - Technical Analyst to enhance customer relationships and service quality. This role requires a combination of technical expertise in Storage and Virtualization, along with strong communication skills and the ability to mentor team members. Candidates should hold a Bachelor's degree and ideally have 3-6 years of relevant experience. You will play a crucial role in maintaining customer satisfaction and ensuring the optimal use of services.

Qualifikationen

• Bachelor's degree in Computer Science, Electrical Engineering, or related field required.
• 3-6 years of experience preferred.
• Prior support or customer success experience is desirable.

Aufgaben

• Deliver highest level of service to internal teams and customers.
• Deepen customer relationships, build trust, and increase loyalty.
• Prepare and deliver SAM Service Review Meetings.

Kenntnisse

Excellent written and verbal communication skills

Strong Microsoft Office skills

Ability to manage complex high-pressure situations

In-depth technical knowledge in Storage and/or Virtualization Technology

Strong aptitude for learning new technologies

Understanding of technical risks and supportability

Ability to influence and drive actions

Willingness to mentor new hires

Ausbildung

Bachelor of Science Degree in Computer Science

3-6 years of experience

Jobbeschreibung

Title: Support Account Manager - Technical Analyst

Location: Bangalore, Karnataka, IN, 560071

Requisition ID: 128167

Job Summary

The Support Account Manager (SAM) Technical Analyst combines strong relationship and technical competencies to deliver the highest level of service to internal and cross-functional teams and the end customer, with the aim to maximize the value of their NetApp solution and minimize disruption to the customer’s operations.

The SAM Technical Analyst role is critical to NetApp’s success in deepening customer relationships, building trust, and increasing loyalty.

Job Requirements

• Excellent written and verbal communication skills
• Work hours dependent on customer time zone alignment
• Strong Microsoft Office skills (Excel, PowerPoint, etc.)
• Ability to manage complex, high-pressure situations while focusing on priorities and managing time effectively
• In-depth technical knowledge in Storage and/or Virtualization Technology or the ability to acquire it quickly; NCDA certification or the ability to obtain it is a plus
• Strong aptitude for learning new technologies and applying them in a customer-facing environment
• Understanding of technical risks and supportability parameters
• Ability to influence and drive actions with customers, independently prepare and deliver SAM Service Review Meetings under guidance
• Willingness to mentor new hires and contribute to team knowledge sharing
• Participation in cross-functional and subject matter expert teams
• Contribution to initiatives and training to develop areas of specialization

Education

• 3-6 years of experience preferred
• Bachelor of Science Degree in Computer Science, Electrical Engineering, or related field required
• Prior support or customer success experience is desirable

Additional Information

Job segment includes: Computer Science, Virtualization, Technical Support, Electrical Engineering, Technology, Sales, Engineering