Supervisor Service DACH (Reliability Solutions and Machinery Health Management)

emerson; Langenfeld (Rheinland); Vor Ort; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A leading company in Langenfeld, Germany, is seeking a Supervisor Service to lead the DACH Lifecycle Service Management team. The role involves managing service operations, developing team capabilities, and ensuring high standards in service execution while fostering a collaborative environment with Sales and Operations. You will need 8+ years of experience in service roles, expertise in Reliability Solutions and Machinery Health Management systems, and proficiency in both German and English.

Leistungen

Competitive plans

Comprehensive medical care

Opportunities for growth and development

Flexible work-from-home policy

Qualifikationen

• Minimum 8 years experience with RS and MHM systems, including 5 years as a Service Engineer.
• Fluency in German and English required.
• Valid car driving license and availability for travel are essential.

Aufgaben

• Lead and develop the Service team, ensuring proper training and resources.
• Implement efficient service strategies and maintain quality standards.
• Coordinate technical problem solving related to service orders.

Kenntnisse

Leadership

Problem Solving

Interpersonal Skills

Technical Proficiency

Communication

Ausbildung

Bachelor’s Degree or equivalent experience

Tools

MS-Office

Jobbeschreibung

We are looking for a Supervisor Service to join our team in Langenfeld, Germany!

You will be an active member of the DACH Lifecycle Service Management team, working jointly with other Operations department leaders and the Sales Department to align Service executions and sales strategies.

You will implement service tasks and support your team as an expert to provide services and support to customers.

In This Role, Your Responsibilities Will Be :

• Ensure that the Service team is correctly equipped, trained, and developed to meet current and future business needs.
• Lead, manage, and develop the Reliability Solutions and Machinery Health Management Service team.
• Develop, apply, and introduce new and efficient Service strategies, methods, and processes to support the development and profitability of the Service office, ensuring adequate Service capabilities and resources are available to support all Service activities within the territory.
• Work closely with the DACH Operations Management team to ensure proper Service coverage for all supported products, enabling timely and successful completion of service activities within the agreed Service budget.
• Coordinate problem solving for technical issues related to service orders.
• Perform tasks related to installation, upgrade, and maintenance of MHM / RS-Systems, integrated Bus systems, intelligent field devices, and third-party systems at customer sites.
• Ensure all service activities meet safety and quality standards.
• Maintain and own the service and maintenance-related ISO procedures and work instructions.
• Screen and utilize all relevant procedures related to Trade Compliance Policy.

Who You Are :

You build and deliver solutions that meet customer expectations. You display a can-do attitude in good and bad times. You show consistency between words and actions.

For this Role, You Will Need :

• Bachelor’s Degree or equivalent experience.
• At least 8 years of experience with RS (Reliability Solutions) and MHM (Machinery Health Management) systems, including a minimum of 5 years as a Service Engineer.
• Proficiency in German and English.
• Must have a valid car driving license.
• Availability to travel within the DACH region (Germany, Switzerland) for training, business trips, or assignments involving service, maintenance, and commissioning activities on customer sites.

Preferred Qualifications that Set You Apart :

• Knowledge and experience with RS / MHM systems, industry-specific experience, and proficiency in MS-Office applications.

Our Offer to You :

We value work-life balance and support our employees' personal and professional needs. Our benefits include competitive plans, comprehensive medical care, and opportunities for growth and development.

Depending on location, our flexible work-from-home policy allows you to balance remote and office work, personalizing your work-life mix.

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