Supervisor Operations (US, Virtual, NOAM)

Embedded Shishya; Deutschland; Remote; EUR 52.000 - 65.000; Vollzeit

Benefits dieser Stelle

Flexible working hours

Remote work options

Generous vacation days

Career development opportunities

Travel industry perks

Zusammenfassung

BCD Travel is seeking an experienced Supervisor Operations to manage a remote team of travel consultants, driving KPI performance and coaching for excellence. You will lead in a virtual environment, collaborate with performance data, develop learning programs, and provide clients with industry insights on fares, penalties, and regulatory requirements.

Fluent English and strong leadership, problem-solving and MS Office skills are essential, with familiarity in GDS Sabre and SAP Concur Travel

Qualifikationen

• Extensive experience in the corporate travel management industry.
• Proven supervising experience.
• Strong English written and spoken.
• Familiarity with DOT, TSA, passports and visas.
• Experience supporting life sciences or pharmaceutical clients preferred.

Aufgaben

• Provide leadership to a team of travel consultants.
• Collaborate with performance data to maximize team effectiveness.
• Develop learning programs to close competency gaps.
• Provide the client with industry information on fares, exchange costs and penalties.
• Maintain knowledge of regulations (DOT, TSA, passports, visas).
• Monitor GDS queues daily to maintain quality control.

Kenntnisse

Team leadership

Coaching

Problem solving

English fluency

Tools

GDS Sabre

SAP Concur Travel

Microsoft Office

Jobbeschreibung

Start your journey with BCD: Grow, connect, collaborate and celebrate with our global team

Supervisor Operations (Remote)

Full time, United States

In this role, you will be responsible for day-to-day management of a travel consultant team, including managing key performance indicators (KPI), workload, providing assistance, and coaching. As the Operations Supervisor you will also be the primary point of contact for the team members and actively coach and develop the team to meet and exceed all performance targets. The ideal candidate will bring strong leadership experience in corporate travel operations, with a proven ability to coach, develop, and motivate high-performing teams in a virtual environment.

As a Supervisor Operations, you will

• Provide leadership to a team of travel consultants
• Collaborate with performance data to maximize the effectiveness of the team
• Develop learning programs for closing own short- and long-term competency gaps
• Provide the client with the required industry information, such as low fares, exchange costs, and penalties
• Maintain knowledge of necessary regulations (DOT, TSA, passports, visas, etc.)
• Monitor global distribution systems (GDS) queues daily to maintain quality control

About you

• Extensive experience in the corporate travel management industry
• You have relevant supervising experience
• Advanced skills on GDS Sabre and SAP Concur Travel
• Strong critical thinking and problem-solving skills
• Proficient in Microsoft Office applications
• Excellent verbal and written communication skills in English
• Prior experience supporting life sciences or pharmaceutical clients and familiarity with global travel operations are preferred

What we offer you

At BCD Travel, we work with highly motivated and passionate people. We value open communication, collaboration, and a flexible work-life balance. We offer unique, often global, experiences that empower you to develop and grow within the organization. Sustainability and helping others is also high on our list. We make a difference through charitable activities in our communities across the globe.

• Flexible working hours and work-from-home or remote opportunities
• Opportunities to grow your skillset and career
• Generous vacation days so you can rest and recharge
• A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
• Travel industry professional perks and discounts
• An inclusive work environment where diversity is celebrated

About us

BCD Travel helps companies travel smart and achieve more. We drive program adoption, cost savings and talent retention through digital experiences that simplify business travel. Our 15,000+ dedicated team members service clients in 170+ countries as we shape a sustainable future for business travel. BCD’s leading meetings and events management and global consultancy services complete our comprehensive suite of solutions for all aspects of corporate travel. In 2024, BCD achieved US$22.9 billion in sales. For more information, visit www.bcdtravel.com.

You’ll be offered

• Flexible working hours and work-from-home or remote opportunities
• Opportunities to grow your skillset and career
• Generous vacation days so you can rest and recharge
• A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
• Travel industry professional perks and discounts
• An inclusive work environment where diversity is celebrated

The salary range for candidates in applicable jurisdictions in the US for the position of Supervisor Operations is between $60,000 and $75,000. The actual pay depends on your skills, qualifications, experience and geographical location.

This position requires flexibility regarding work schedules. Assignments may include day, evening, overnight, weekend, and holiday shifts as determined by business needs. While the company will comply with applicable laws regarding reasonable accommodations, candidates should understand that preferred schedules and ongoing shift modifications may not be available.

We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively.