Supervisor •in / Vorarbeiter •in / Teamleiter •in (w / m / d) im Hotel

RAHMER Dienstleistungen; Köln; Vor Ort; EUR 50.000 - 90.000; Vollzeit

Zusammenfassung

An established industry player is seeking a Supervisor Service to enhance their DACH Lifecycle Service Management team. This role involves leading a dedicated service team, developing efficient service strategies, and ensuring high-quality service delivery. Candidates should have extensive experience with Reliability Solutions and Machinery Health Management systems, alongside strong leadership skills. The company values work-life balance and offers a flexible work-from-home policy, making it an attractive workplace for professionals looking to grow and contribute positively to their community.

Leistungen

Flexible work-from-home policy

Comprehensive medical care

Competitive benefits plans

Opportunities for growth and development

Global volunteer employee resource groups

Qualifikationen

• 8 years of experience with RS and MHM systems, including 5 years as a Service Engineer.
• Proficiency in both German and English is required.

Aufgaben

• Lead and develop the Reliability Solutions and Machinery Health Management Service team.
• Ensure service activities meet safety and quality standards.

Kenntnisse

Reliability Solutions (RS)

Machinery Health Management (MHM)

Team Leadership

Problem-Solving

Bilingual (German and English)

Ausbildung

Bachelor’s Degree

Tools

MS-Office Applications

Jobbeschreibung

We are looking for a Supervisor Service to join our team in Langenfeld, Germany!

You will be an active member of the DACH Lifecycle Service Management team working jointly with other Operations department leaders and the Sales Department to align Service executions and sales strategies.

You will implement service tasks and support your team as an expert to provide services and support to customers.

In This Role, Your Responsibilities Will Be:

• Ensure that the Service team is correctly equipped, trained and developed to meet current and planned future business needs.
• Lead, manage and develop the Reliability Solutions and Machinery Health Management Service team.
• Develop, apply and introduce to the teams new and efficient Service strategies, methods and processes that support the development and profitability of the Service office to ensure that the required adequate Service capabilities and resources are selected and available to support all Service activities within the territory.
• Work closely with the DACH Operations Management team to agree on the course of action necessary to assure proper Service coverage for all supported products to complete the assigned service activities in a timely and successful manner within the agreed Service budget.
• Coordinate the problem-solving for technical issues relating to the service orders.
• Perform all necessary tasks for installation, upgrade and maintenance of MHM / RS-Systems and all integrated Bus systems, intelligent field devices and third-party systems at customer sites.
• Ensure that all service activities meet standards imposed by safety legislation or by quality requirements.
• Maintain and own the service and maintenance-related ISO procedures and work instructions.
• Be responsible for screening and using all relevant procedures related to Trade Compliance Policy.

Who You Are:

You build and deliver solutions that meet customer expectations. You display a can-do attitude in good and bad times. You show consistency between words and actions.

For this Role, You Will Need:

• Bachelor’s Degree or equivalent experience.
• 8 years of experience with RS (Reliability Solutions) and MHM (Machinery Health Management) systems and solutions, with a minimum of 5 years of experience as a Service Engineer.
• Proficiency in German and English.
• Must have a valid car driving license.
• Availability to travel to and work in the DACH region (Germany, Switzerland) for training, business trips, or assignments to perform service, maintenance, and commissioning activities on customer sites if necessary.

Preferred Qualifications that Set You Apart:

• Know-how and experience of RS (Reliability Solutions) / MHM (Machinery Health Management) Systems and industry-specific experience, MS-Office Applications.

Our Offer to You:

We understand the importance of work-life balance and are dedicated to supporting our employees' personal and professional needs. From competitive benefits plans and comprehensive medical care to equitable opportunities for growth and development, we strive to build a workplace that is encouraging and rewarding.

Depending on location, our flexible work-from-home policy allows you to make the best of your time, by combining quiet home office days with collaborative experiences in the office so that you can personalize your work-life mix.

Moreover, our global volunteer employee resource groups will empower you to connect with peers that share the same interests, promote diversity and inclusion, and positively contribute to communities around us.