Supervisor, EDI Management

Lincoln Financial; Deutschland; Hybrid; EUR 48.000 - 87.000; Vollzeit

Zusammenfassung

Lincoln Financial is seeking a Supervisor of EDI Onboarding to lead a team of about 15 direct reports processing member transactions to ensure proper administration of employee benefits. You will coach and develop talent while partnering with EDI leadership to meet goals.

The role emphasizes process improvement, data privacy, and cross-functional collaboration. It includes a hybrid work arrangement with 3 days in the Lincoln office and a work-from-home option.

Qualifikationen

• 4 Year/Bachelor's degree or equivalent work experience
• 3+ Years of experience in customer service environment directly aligned to the specific responsibilities of this role
• Intermediate Microsoft Excel skills

Aufgaben

• Supervising processes for the EDI Onboarding team.
• Ensuring workloads are appropriately balanced among team members and within established turnaround times.
• Partnering with EDI Leadership to ensure common goals are met and/or exceeded.
• Building organizational capacity by identifying and recommending process improvements that significantly reduce workloads or improve quality within EDI.
• Serving as a resource to team members and internal/external stakeholders on more complex assignments/projects.
• Maintaining knowledge on current and emerging developments/trends, assessing the impact, and collaborating with EDI Management to incorporate new trends and developments in current and future solutions.
• Managing and enhancing organizational initiatives by positively influencing and supporting change management and/or departmental/enterprise initiatives.
• Establishing and implementing individual and team priorities, performance goals and objectives to ensure completion of responsibility.
• Providing training and development opportunities, including stretch assignments, for team members and giving honest and open feedback to aid in the development of talent.
• Managing and evaluating individual/team performance and taking appropriate action to meet and/or exceed performance standards.
• Serving as a resource to team members and internal/external stakeholders on more complex assignments/projects.
• Ensuring that processes are followed in accordance with internal controls and that data is appropriately managed per LFG corporate data privacy standards.
• Ensuring that top talent is hired and retained.

Kenntnisse

Customer service

Intermediate Excel

Ausbildung

Bachelor's degree or equivalent

Tools

Ardis/Converge

Jobbeschreibung

Alternate Locations: Work from Home

Work Arrangement:

Hybrid: Employee will work 3 days a week in a Lincoln office

Relocation assistance: is not available for this opportunity.

Requisition #: 76413

The Role at a Glance

We are excited to bring on a Supervisor of EDI Onboarding to join our Group Protection Operations Team supporting EDI Onboarding and Processing!

As the Supervisor of EDI Onboarding, you will provide leadership, coaching and development to your team of approximately 15 direct reports who process member transactions that ensure proper administration of employee benefits. You will be responsible for oversight of and creating an environment that supports the customer-centric strategy, vision, and priorities of the organization. If this sounds like a role for you, please read on!

What you'll be doing

• Supervising processes for the EDI Onboarding team.
• Ensuring workloads are appropriately balanced among team members and within established turnaround times.
• Partnering with EDI Leadership to ensure common goals are met and/or exceeded.
• Building organizational capacity by identifying and recommending process improvements that significantly reduce workloads or improve quality within EDI.
• Serving as a resource to team members and internal/external stakeholders on more complex assignments/projects.
• Maintaining knowledge on current and emerging developments/trends, assessing the impact, and collaborating with EDI Management to incorporate new trends and developments in current and future solutions.
• Managing and enhancing organizational initiatives by positively influencing and supporting change management and/or departmental/enterprise initiatives.
• Establishing and implementing individual and team priorities, performance goals and objectives to ensure completion of responsibility.
• Providing training and development opportunities, including stretch assignments, for team members and giving honest and open feedback to aid in the development of talent.
• Managing and evaluating individual/team performance and taking appropriate action to meet and/or exceed performance standards.
• Serving as a resource to team members and internal/external stakeholders on more complex assignments/projects.
• Ensuring that processes are followed in accordance with internal controls and that data is appropriately managed per LFG corporate data privacy standards.
• Ensuring that top talent is hired and retained.

What we're looking for

Must haves:

• 4 Year/Bachelor's degree or equivalent work experience (4 years of experience in lieu of Bachelor's) (Minimum Required)
• 3+ Years of experience in customer service environment directly aligned to the specific responsibilities of this role
• Intermediate Microsoft Excel skills

Nice to have:

• Prior supervisory experience and/or experience working in Ardis/Converge
• Ability to balance technical aspect (system, customer, broker) and ability to lead a team.
• Ability to prioritize and continuously improve processes, procedures, systems, and the team.

Application Deadline

What's it like to work here?

At Lincoln Financial, we love what we do. We make meaningful contributions each and every day to empower our customers to take charge of their lives. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions and invests in programs that empower each of us to take charge of our own future.

What's in it for you

• Clearly defined career tracks and job levels, along with associated behaviors for each of Lincoln’s core values and leadership attributes
• Leadership development and virtual training opportunities
• PTO/parental leave
• Competitive 401K and employee benefits
• Free financial counseling, health coaching and employee assistance program
• Tuition assistance program
• Work arrangements that work for you
• Effective productivity/technology tools and training

The pay range for this position is $55,700 - $100,200 with anticipated pay for new hires between the minimum and midpoint of the range and could vary above and below the listed range as permitted by applicable law. Pay is based on non-discriminatory factors including but not limited to work experience, education, location, licensure requirements, proficiency and qualifications required for the role. The base pay is just one component of Lincoln's total rewards package for employees. In addition, the role may be eligible for the Annual Incentive Program, which is discretionary and based on the performance of the company, business unit and individual. Other rewards may include long-term incentives, sales incentives and Lincoln's standard benefits package.

About The Company

Lincoln Financial (NYSE: LNC) helps people to confidently plan for their version of a successful future. We focus on identifying a clear path to financial security, with products including annuities, life insurance, group protection, and retirement plan services.

With our 120-year track record of expertise and integrity, millions of customers trust our solutions and service to help put their goals in reach.

Lincoln Financial Distributors, a broker‑dealer, is the wholesale distribution organization of Lincoln Financial. Lincoln Financial is the marketing name for Lincoln Financial Corporation and its affiliates including The Lincoln National Life Insurance Company, Fort Wayne, IN, and Lincoln Life & Annuity Company of New York, Syracuse, NY. Lincoln Financial affiliates, their distributors, and their respective employees, representatives and/or insurance agents do not provide tax, accounting or legal advice.

Lincoln is committed to creating an inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Follow us on Facebook , X , LinkedIn , Instagram , and YouTube . For the latest company news, visit our newsroom .

Additional Information

This position may be subject to Lincoln's Political Contribution Policy. An offer of employment may be contingent upon disclosing to Lincoln the details of certain political contributions. Lincoln may decline to extend an offer or terminate employment for this role if it determines political contributions made could have an adverse impact on Lincoln's current or future business interests, misrepresentations were made, or for failure to fully disclose applicable political contributions and or fundraising activities.

Any unsolicited resumes or candidate profiles submitted through our web site or to personal e-mail accounts of employees of Lincoln Financial are considered property of Lincoln Financial and are not subject to payment of agency fees.

Lincoln Financial ("Lincoln" or "the Company") is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin or disability. Opportunities throughout Lincoln are available to employees and applicants are evaluated on the basis of job qualifications. If you are a person with a disability that impedes your ability to express your interest for a position through our online application process, or require TTY/TDD assistance, contact us by calling [phone].

This Employer Participates in E-Verify. See the E-Verify notices.

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