Claims Examiner II, Social Security

Jobtailor; Deutschland; Vor Ort; EUR 27.759 - 38.622; Vollzeit

Benefits dieser Stelle

Remote work

Competitive benefits

Tuition assistance

Paid time off

Financial counseling

Zusammenfassung

Lincoln Financial is seeking a Social Security Specialist to support SSDI assignments within the Financial Services Organization. The role involves liaising with claimants, internal teams, and legal representatives to provide detailed SSDI guidance and monitor claims through final disposition.

The position requires strong communication, multi-system navigation, and adaptability to evolving processes. Remote work is available, with a focus on delivering timely, accurate SSDI-related information

Qualifikationen

• High School diploma or GED or Associate degree in lieu of required experience.
• Effective strong written and verbal communication skills.
• Ability to maneuver through multiple systems/databases/platforms/software.
• Ability to be adaptable/flexible as business needs change.

Aufgaben

• Delivers routine work independently, in accordance with established procedures and guidelines.
• Applies expanded knowledge to increasingly complex situations.
• Reviews and interprets disability insurance policies with attention to other income/offets.
• Contacts and educates claimants eligible for SSDI benefits and explains coordination with SSA.
• Provides initial guidance and maintains ongoing communication with claimants until final determination.
• Posts SSDI offsets accurately in applicable systems.
• Develops and maintains relationships with SSDI vendors and claimant attorneys.
• Works with internal benefits/claims teams providing updates on SSDI eligibility and determinations.
• Investigates issues, identifies root causes, and recommends solutions to improve operations.
• Keeps knowledge of SSDI guidelines and departmental policies up to date.

Kenntnisse

Communication skills

System navigation

Adaptability

Ausbildung

High School diploma or GED

Associate degree

Tools

Microsoft Office

Jobbeschreibung

Alternate Locations

Work from Home; Charlotte, NC (North Carolina); Fort Wayne, IN (Indiana); Greensboro, NC (North Carolina); Hartford, CT (Connecticut); Omaha, NE (Nebraska); Radnor, PA (Pennsylvania)

Work Arrangement

Remote: Work at home employee residing outside of a commutable distance to an office location.

Relocation Assistance

Not available for this opportunity.

Requisition #

76256

The Role at a Glance

We are excited to bring on a Social Security Specialist to join our Financial Services Organization supporting Group Protection.

Background Details

This position will perform and deliver on routine and non-routine Social Security Disability Insurance (SSDI) assignments independently in accordance with established procedures/guidelines. They will act as a liaison between internal benefits teams, claimants, and any legal representation. They will provide claimants with detailed information regarding SSDI benefits and how such benefits can be used in conjunction with disability insurance policies. They will monitor claimants' SS claims until a final decision is received.

What you'll be doing

• Delivers routine work independently, in accordance with established procedures and guidelines, in a timely manner and meets deadlines appropriately.
• Applies expanded knowledge obtained from the role in increasingly more complex situations and continues to acquire more knowledge to apply in role.
• Reviews and interprets disability insurance policies with specific attention to provisions related to other income and/or offsets.
• Contacts and educates claimants eligible for SSDI benefits. Explains both the differences and coordination between the disability policy/benefits and the SSA's benefits/adjudication.
• Provides initial guidance and continues on-going communication with claimants regarding their SS responsibilities and follow-up items until a final determination is made.
• Accurately posts SS offsets in applicable system(s).
• Develops and maintains working relationships with SSDI vendors and/or claimant attorneys.
• Works closely with internal benefits/claims teams; regularly providing information and updates regarding Social Security eligibility and determinations.
• Takes initiative to investigate issues and identify root causes; recommends solutions to improve operational effectiveness.
• Maintains and updates knowledge of SSDI guidelines and departmental policies & procedures.

What we're looking for

Must-have experience (Required)

• High School diploma or GED or minimum Associate degree in lieu of required experience. (Minimum Required)
• Effective strong written and verbal communication skills.
• Ability to maneuver through multiple systems/databases/platforms/software.
• Ability to be adaptable/flexible as business needs change.

Nice-to have Experience (Preferred)

• 2 - 3 Years' experience in claims or other insurance operations directly aligned to the specific duties for this role OR for candidates with an Associate degree or above, 0-1 year experience in claims or other insurance operations directly aligned to the role
• Ability to problem solve and make independent decisions, while providing compassionate customer service.
• Research and data entry experience in a fast-paced environment.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

Application Deadline

Applications for this position will be accepted through July 9, 2026, subject to earlier closure due to applicant volume.

What's in it for you:

• Clearly defined career tracks and job levels, along with associated behaviors for each of Lincoln's core values and leadership attributes
• Leadership development and virtual training opportunities
• PTO/parental leave
• Competitive 401K and employee benefits
• Free financial counseling, health coaching and employee assistance program
• Tuition assistance program
• Work arrangements that work for you
• Effective productivity/technology tools and training

The pay range for this position is $23.13 - $31.93 with anticipated pay for new hires between the minimum and midpoint of the range and could vary above and below the listed range as permitted by applicable law. Pay is based on non-discriminatory factors including but not limited to work experience, education, location, licensure requirements, proficiency and qualifications required for the role. Pay is one component of Lincoln's total rewards package. In addition, the role may be eligible for the Annual Incentive Program, which is discretionary and based on the performance of the company, business unit and individual. Other rewards may include long-term incentives, sales incentives and Lincoln's standard benefits package.

Equal Opportunity Employer

Lincoln is committed to creating an inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Lincoln will not ask applicants to provide sensitive personal information such as social security numbers, date of birth, bank account information or other sensitive data during the hiring process. The company participates in E-Verify.

Political Contribution Policy

This position may be subject to Lincoln's Political Contribution Policy. An offer of employment may be contingent upon disclosing to Lincoln the details of certain political contributions.