Supervisor, Berlin

J Choo Germany GmbH; Berlin; On-site; EUR 42,000 - 66,000; Full time

Benefits offered by this job

Products allowance and discount

Birthday day off

Exclusive employee sales

Job summary

Jimmy Choo is seeking a Supervisory Boutique role in Berlin to lead the team, drive sales, and maintain the highest luxury standards.

You will train staff, manage client relations, and ensure operational excellence across stock, store administration, and visual merchandising. Fluent English is required; German language skills are a plus.

Qualifications

• Experience leading a retail team in luxury brands.
• Strong customer service standards and clienteling.
• Ability to train staff and manage daily operations.
• Knowledge of visual merchandising and stock control.
• Fluent English; German language skills are a plus.

Responsibilities

• Inspire and lead the team to hit targets and KPIs.
• Ensure exceptional customer service standards.
• Assist management with team training.
• Manage client database to improve loyalty.
• Oversee daily boutique operations per policies.
• Uphold luxury image through grooming and behavior.
• Support store operations including stock and visual merchandising.

Skills

Leadership

Customer Service

Training

Team Management

Stock Management

Visual Merchandising

CRM

POS System

Tools

POS System

Job description

Supervisor, Boutique

About working for Jimmy Choo: Jimmy Choo is a leading global luxury brand with an empowered sense of glamour and a playful daring spirit. Jimmy Choo products represent fine Italian craftsmanship and are famous for their quality and detail. Jimmy Choo has a global store network encompassing more than 200 stores worldwide.

Full-time, 40 hours per week

What you’ll do

• Engage and inspire the team by ensuring they are striving to reach targets and KPIs.
• Ensure that the team is providing exceptional standards of customer service.
• Assist the Management Team in providing training to the team.
• Support the team in managing the client database ensuring customer loyalty.
• Ensure the efficient running of the boutique following directives and procedures as set by Retail Excellence, the Management Team, and the Company.
• Providing a consistent example of the glamorous, luxury lifestyle image of Jimmy Choo through customer relationship management, attitude, personal grooming, dress code, and behaviour to the team and ensuring that they also reflect this.
• Support the Management Team with successfully running and managing the day-to-day operations of the boutique including but not limited to customer relationships, team management, store administration, stock management, and visual merchandising.

We’d love to see

• You’ll be enthusiastic and self‑motivated and has the ability to go the extra mile to achieve targets at all times.
• You will have demonstrable leadership capabilities and sound knowledge of the luxury market, customer service, and fashion.

Our values

creative, courageous, and passionate

Equality, diversity, and inclusion:

At Jimmy Choo, we are committed to building a representative business that is empowered by our celebration of difference and enriches our creative solution. We are all responsible for creating a diverse and inclusive workplace. We try to inspire change and growth within each other and believe success is a result that comes from our difference. Jimmy Choo is proud to be an equal opportunity employer committed to inclusivity.

Jimmy Choo Perks

• Products allowance and discount
• Birthday day off
• Exclusive employee sales

If you want to become a part of the Jimmy Choo family, we’d love to hear from you – — At Capri, we are all responsible for creating a diverse and inclusive workplace. We try to inspire change and growth within each other and believe success is a result that comes from our differences.

Capri is proud to be an equal opportunity employer committed to inclusivity regardless of age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.

M/D/F/V — The Company is an equal employment opportunity employer. The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws.

The Company also prohibits harassment of applicants and employees based on any of these protected categories. At Capri Holdings Limited, we are committed to providing a fair and accessible recruitment process. If you require a reasonable accommodation for the interview or application process, please contact our Talent Acquisition team at [e-mail].

In compliance with certain Pay Transparency laws, employers are required to disclose a compensation range. The range for this position will vary based on role requirements, skill set, and years of experience. Please note that for salaried roles, the figures reflect full-time equivalency, while for hourly roles, the figures represent the applicable hourly rate. Compensation Range: 0.00 - 1,000,000.00 EUR

Established in 1996, Jimmy Choo is a global luxury brand with an empowered sense of glamour and a playfully daring spirit. Celebrated for its confident style and exceptional craftsmanship, Jimmy Choo is synonymous with the art of celebrity dressing and red-carpet style. The house’s innovative spirit meets time-honoured techniques in the form of exceptional collections spanning footwear, handbags, fragrance, a range of accessories and a growing men’s offering. Together, CEO Hannah Colman and Creative Director Sandra Choi have built a global powerhouse defined by glamour, optimism and joy.

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