Supervisor

Jimmy Choo; Berlin; On-site; EUR 42,000 - 62,000; Full time

Benefits offered by this job

Products allowance and discount

Birthday day off

Exclusive employee sales

Job summary

Jimmy Choo is seeking a dynamic Supervisor to lead and inspire the boutique team in Berlin, delivering outstanding customer experiences and hitting targets. You will mentor staff, manage client databases to drive loyalty, and oversee daily store operations in line with Retail Excellence directives, while modeling the glamorous Jimmy Choo brand in appearance and conduct.

The role requires hands-on leadership, strong knowledge of luxury fashion, and a proactive approach to visual merchandising and

Qualifications

• Leads with vision to meet target KPIs.
• Delivers luxury customer service aligned with brand standards.
• Understands fashion trends and premium service expectations.

Responsibilities

• Lead and motivate the team to hit targets and KPIs.
• Maintain exceptional customer service standards.
• Train and develop the team in line with brand standards.
• Manage client database to foster loyalty.
• Run boutique operations per Retail Excellence guidelines.
• Serve as a role model for Jimmy Choo's glamorous luxury image.
• Support day-to-day operations across customer relations, stock, admin, and visual merchandising.

Skills

Leadership

Customer service

Fashion knowledge

Goal-driven

Job description

Jimmy Choo is a leading global luxury brand with an empowered sense of glamour and a playful daring spirit. Jimmy Choo products represent fine Italian craftsmanship and are famous for their quality and detail. Jimmy Choo has a global store network encompassing more than 200 stores worldwide.

Full-time, 40 hours per week

What you’ll do:

As an Supervisor, you will :

• Engage and inspire the team by ensuring they are striving to reach targets and KPIs
• Ensure that the team is providing exceptional standards of customer service.
• Assist the Management Team in providing training to the team.
• Support the team in managing the client database ensuring customer loyalty.
• Ensure the efficient running of the boutique following directives and procedures as set by Retail Excellence, the Management Team, and the Company.
• Providing a consistent example of the glamorous, luxury lifestyle image of Jimmy Choo through customer relationship management, attitude, personal grooming, dress code, and behaviour to the team and ensuring that they also reflect this
• Support the Management Team with successfully running and managing the day-to-day operations of the boutique including but not limited to customer relationships, team management, store administration, stock management, and visual merchandising.

We’d love to see:

You’ll be enthusiastic and self-motivated and has the ability to go the extra mile to achieve targets at all times.

You will have demonstrable leadership capabilities and sound knowledge of the luxury market, customer service, and fashion.

Our values: creative, courageous, and passionate

Equality, diversity, and inclusion:

At Jimmy Choo, we are committed to building a representative business that is empowered by our celebration of difference and enriches our creative solution. We are all responsible for creating a diverse and inclusive workplace. We try to inspire change and growth within each other and believe success is a result that comes from our difference. Jimmy Choo is proud to be an equal opportunity employer committed to inclusivity.

• Products allowance and discount
• Birthday day off
• Exclusive employee sales