Sales Associate

J Choo Germany GmbH; Berlin; On-site; EUR 31,000 - 39,000; Full time

Job summary

Jimmy Choo is seeking a Sales Associate to deliver exceptional service in a luxury retail environment. You will embody the glamorous brand image, assist clients with product knowledge, and build lasting relationships through a personalised client database.

The role requires polished presentation, strong selling skills, and a proactive approach to meeting store targets. As part of Capri Holdings Limited, you will contribute to high standards of customer care and participate in promotional events

Qualifications

• Experience as a sales consultant within a luxury brand.
• Excellent written and verbal communication.
• Fluent English; additional languages would be beneficial.

Responsibilities

• Provide exceptional customer service following the selling ceremony.
• Demonstrate and reflect the glamorous luxury lifestyle through service, attitude and grooming.
• Develop product knowledge to offer informed advice and build client relationships.
• Build and maintain a client database to encourage repeat visits and loyalty.
• Support stock replenishment and ensure accurate stock records and presentation.

Skills

Sales experience luxury brand

Excellent communication

Fluent English

Customer service focus

Multitasking

Job description

Company Profile

Company Profile: Jimmy Choo encompasses a complete luxury accessories brand. Women’s shoes remain the core of the product offer, alongside handbags, small leather goods, scarves, sunglasses, eyewear, belts, fragrance and men’s shoes. CEO Hannah Colman and Creative Director Sandra Choi together share a vision to create one of the world’s most treasured luxury brands. Jimmy Choo has a global store network encompassing more than 200 stores and is present in the most prestigious department and specialty stores worldwide. Jimmy Choo is part of the Capri Holdings Limited luxury fashion group.

Sales Associate – Jimmy Choo Main responsibilities

• Providing exceptional standards of customer service surpassing customer expectations at every opportunity by following our Selling Ceremony
• Demonstrating and reflecting the glamorous, luxury lifestyle image of Jimmy Choo through customer service, attitude, personal grooming, dress code and behaviour
• Developing a detailed knowledge of the product including construction, materials, care and design in order to provide exceptional and knowledgeable customer service
• Building, developing and maintaining your own client database ensuring repeat visits and customer loyalty
• Resolving customer complaints promptly and successfully by investigating problems, developing solutions and making appropriate recommendations to the store management
• Playing an active role in replenishing stock according to company procedures and policies
• Maintaining effective stock controls to ensure continued stock supply and ensure stock record accuracy
• Participating and supporting the team in stock takes as and when required
• Attending and participating in all store meetings and training events as required ensuring good communication is maintained
• Participating in, and representing Jimmy Choo during promotional events and activities
• Actively ensuring merchandise presentation reflect VM standards and general tidiness and cleanliness of the concession at all times
• Contributing ideas and suggestions to the team in order to achieve improvements in all aspects of the concession performance
• Demonstrating a constant awareness and actively striving to achieve key performance indicators in order to increase concession performance and reach individual and store targets
• Actively implementing and following our required procedures, standards and policies as outlined in Retail Excellence and as communicated by the Company. In addition, ensuring compliance to all Host store policies and procedures
• Communicating all potential Health and Safety issues to the Store Manager and compliance with Jimmy Choo Safety and Security procedures
• Supporting the Store Manager and Assistant Manager in any back of house and administrative operations as requested
• Demonstrating flexibility by supporting the store management in any other ad-hoc duties as might reasonably be required in the successful running of the concession

Competencies and Experience Required

• Demonstrable success gained as a sales consultant within a luxury brand
• Excellent communication skills both written and verbal
• Fluent English
• Additional languages would be beneficial
• Demonstrable sales skills
• Knowledge and understanding of the luxury market, customer service and fashion
• Successfully able to handle multiple demands and competing priorities
• Seeks opportunities to be proactive and pre-empt client needs
• Demonstrates respect and politeness and regularly exceeds customer expectations
• Shows innovation and initiative in setting customer care standards

Personal Attributes

• Enthusiastic, self-confident and self-motivated
• Understand and represent the luxury lifestyle image of Jimmy Choo
• Professionalism is maintained under all circumstances
• Prepared to go the extra mile to achieve targets —

The Company is an equal employment opportunity employer. The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories. — At Capri Holdings Limited, we are committed to providing a fair and accessible recruitment process. If you require a reasonable accommodation for the interview or application process, please contact our Talent Acquisition team at [e-mail].

The Company is an equal employment opportunity employer. The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories. At Capri Holdings Limited, we are committed to providing a fair and accessible recruitment process. If you require a reasonable accommodation for the interview or application process, please contact our Talent Acquisition team at [e-mail].

Compensation Range: 30,500.00 - 39,000.00 EUR

Established in 1996, Jimmy Choo is a global luxury brand with an empowered sense of glamour and a playfully daring spirit. Celebrated for its confident style and exceptional craftsmanship, Jimmy Choo is synonymous with the art of celebrity dressing and red-carpet style. The house’s innovative spirit meets time-honoured techniques in the form of exceptional collections spanning footwear, handbags, fragrance, a range of accessories and a growing men’s offering. Together, CEO Hannah Colman and Creative Director Sandra Choi have built a global powerhouse defined by glamour, optimism and joy.

For more information on how Capri Holdings Group uses your personal data, please see our Applicant Privacy Notice.