Subject Matter Expert - Client Servicing

Clearwater Analytics; Frankfurt; On-site; EUR 90,000 - 130,000; Full time

Job summary

Clearwater Analytics has opened a brand-new office in Frankfurt’s Opernturm, signaling our commitment to the DACH market and growth in investment management. The Client Services SME will apply deep domain expertise to configure solutions for our largest clients and act as a trusted advisor across the business, translating client requirements into system configuration and SOPs.

You will collaborate with development to enhance offerings, shorten delivery times, and build scalable processes, while

Qualifications

• 3+ years of Clearwater experience.
• Able to own multiple projects at a time and influence across divisions.
• Comfortable conversing with executive leaders across divisions.

Responsibilities

• Translate client requirements into specific system configuration, process design, implementation materials and SOPs.
• Deliver accurate, timely responses to inquiries in written and verbal contexts, simplifying complex topics.
• Mentor teammates and design training materials and SOPs; contribute to continuous improvement of processes and tools.
• Proactively improve processes, procedures, tools and resources within the team.
• Engage confidently with senior stakeholders across internal and external audiences.

Job description

We’ve recently opened a brand-new office in Frankfurt’s Opernturm, home to a brilliant and rapidly growing local team – a clear signal of our long-term commitment to the DACH market, where a growing number of organisations are choosing our cloud-native, front-to-back platform for investment management.

JOB SUMMARY

Client Services SMEs are responsible for developing and applying deep domain expertise to evaluate requirements and configure solutions that meet a wide range of investment accounting and reporting needs for Clearwater’s largest clients. You are viewed as a trusted advisor across the business, translating client business requirements into system configuration, process design, implementation materials and SOPs. You strategise with development teams to enhance our product offering, improve the client onboarding experience, shorten delivery timeframes, and build repeatable, scalable processes. The Clearwater Client Services Team is responsible for the on-going servicing of existing clients and seeks to improve clients’ day-to-day workflow through effective use of the Clearwater platform. We work as an extension of our clients’ teams, and collaborate with them to ensure our product meets their current and future needs.

RESPONSIBILITIES

Communicate and collaborate effectively across the business globally to resolve problems and deep domain client inquiries accurately and efficiently Translate client business requirements into specific system configuration, process design, implementation materials, training and SOPs Deliver accurate, timely and thorough responses to any inquiry in both written and verbal contexts, with the ability to simplify complex topics Act as a trusted member of the team, with the confidence to make decisions and contribute to client success, whilst providing instruction to colleagues within your area of expertise Manage assigned projects and coordinate the resources required, including occasional work at client sites Spread your knowledge by regularly providing mentorship/training, as well as designing and implementing training materials and SOPs. Proactively work towards continuous improvement of processes, procedures, tools, and resources within the team. Effectively handle escalations and problems, whether internal or client-facing Consistently complete assigned projects, closing the loop internally and externally with concise communication Engage confidently with a range of audiences, including internal and external executive-level stakeholders

REQUIREMENTS

3+ years of Clearwater experience Able to own multiple projects at a time, achieving goals in creative and effective ways Comfortable conversing with senior leadership, including executive leaders as required, with a sphere of influence extending across divisions and departments Possesses strong industry knowledge and can advise peers in this area Able to independently field most client inquiries and deliver value as a trusted client advisor

Thank you for your interest in a career with Clearwater! Clearwater Analytics (NYSE: CWAN) is transforming investment management with the industry’s most comprehensive cloud-native platform for institutional investors across global public and private markets. While legacy systems create risk, inefficiency, and data fragmentation, Clearwater’s single-instance, multi-tenant architecture delivers real-time data and AI-driven insights throughout the investment lifecycle. The platform eliminates information silos by integrating portfolio management, trading, investment accounting, reconciliation, regulatory reporting, performance, compliance, and risk analytics in one unified system. Serving leading insurers, asset managers, hedge funds, banks, corporations, and governments, Clearwater supports over $8.8 trillion in assets globally. Learn more at www.clearwateranalytics.com. Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. We are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with the job description, we encourage you to still apply! You may be just what we're looking for.