Implementations Team Lead

Clearwater Analytics; Frankfurt; Vor Ort; EUR 90.000 - 120.000; Vollzeit

Zusammenfassung

Clearwater Analytics is seeking a Team Lead to lead our client implementations in Frankfurt. You’ll manage a high-performing team, sponsor client onboardings, and drive measurable outcomes in a fast-growing fintech environment.

You will mentor staff, conduct performance reviews, and collaborate with product and sales to continuously improve onboarding processes across time zones.

Qualifikationen

• 7+ years of project delivery experience in finance/fintech.
• 2+ years of demonstrated success in a people manager role.
• Fluency in German and English (written and spoken).

Aufgaben

• Lead, mentor, train, develop, and retain a team of Implementation and Delivery professionals.
• Sponsor client onboardings and ensure successful delivery.
• Own the preparation and delivery of regular 1-on-1s and biannual performance reviews.
• Identify improvement opportunities and initiate solutions within your role and the wider team.
• Apply Clearwater Way methodologies for client onboarding and align with the Client Engagement Model.
• Design, implement, and track metrics on project, people, and process success.
• Lead SteerCos and client implementation reviews and escalate issues as needed.
• Collaborate with product management and development to build scalable onboarding.
• Ensure seamless transition to steady-state client servicing operations.
• Coordinate across time zones and use Salesforce, Workday, and Power BI to monitor performance.

Kenntnisse

People leadership

Client delivery

Project management

KPIs reporting

Excel

Communication

Attention to detail

Problem solving

German language

English language

Finance/fintech domain knowledge

Ausbildung

Bachelor's degree

Tools

Salesforce

Workday

Power BI

Jobbeschreibung

About the Opportunity

Clearwater Analytics is growing, and we want you to be part of it! We're looking for a Team Lead to lead our client implementations team in Frankfurt and help us deliver world-class onboarding experiences to some of the world's most sophisticated investors. This is an exciting opportunity to lead from the front, at the intersection of people leadership and client delivery. You'll build a culture of teamwork, collaboration, and accountability within your team, while playing a hands-on role in the successful onboarding of clients (asset managers, insurers, pension funds and more) onto Clearwater's leading SaaS platform. We've recently opened a brand-new office in Frankfurt's Opernturm, home to a brilliant and rapidly growing local team, a clear signal of our long-term commitment to the DACH market, where a growing number of organisations are choosing our cloud-native, front-to-back platform for investment management.

What You'll Do

• Lead, mentor, train, develop, and retain a team of Implementation and Delivery professionals, allocating work and ensuring quality onboarding for clients.
• Act as a sponsor for a number of client onboardings, playing a hands-on role in their successful delivery.
• Own the preparation and delivery of regular 1-on-1s and biannual performance reviews, identifying and facilitating learning and career growth opportunities for your team.
• Identify improvement opportunities and initiate solutions, both within your own role and across the wider team.
• Excel in applying Clearwater Way methodologies for client onboarding, including alignment with Clearwater's Client Engagement Model.
• Design, implement, and track quantitative and qualitative metrics to measure the success of projects, people, and processes, including client satisfaction, time-to-value, go-live SLA adherence, retention, gross margin, automation improvements, and employee attrition.
• Lead SteerCos and client implementation reviews, acting as a confident, knowledgeable, and patient escalation point for issues that arise during onboarding.
• Partner with product management and development teams to help build a differentiated implementation offering, improve operational tooling, support sales efforts, and develop repeatable, scalable onboarding processes.
• Ensure a seamless transition for newly onboarded clients into steady-state client servicing operations.
• Demonstrate effective management of both people and projects, balancing team development with delivery execution.
• Operate within a global framework, coordinating operational teams across different time zones.
• Use tooling such as Salesforce, Workday, and Power BI to monitor and drive team performance.

What We're Looking For

We welcome applicants from a wide range of backgrounds. What matters most is your people-leadership experience, delivery focus, and drive to build a high-performing global team.

• Fluency in German and English (written and spoken), essential for engaging with our DACH client base.
• Bachelor's degree in Accounting, Finance, Business, Mathematics, Sciences, or a related field.
• 7+ years of directly applicable project delivery experience in the finance or fintech industry, with knowledge of investment accounting or investment operations solutions preferred.
• 2+ years of demonstrated success in a people manager role.
• Previous experience in project delivery or project management, working directly with external clients from initiation through to completion.
• Experience delivering measurable KPIs on a weekly and monthly basis in prior roles.
• Knowledge of securities and financial markets; exposure to derivatives, fixed income, structured products, or alternatives is a real plus.
• Confidence communicating clearly and concisely in written and verbal contexts, including small and large group settings, for both internal and client-facing audiences.
• Strong Excel skills (VLOOKUP, SUMIF, Pivot Tables, VBA, etc.) and proficiency in Microsoft Office.
• Excellent attention to detail, strong documentation skills, and outstanding organisational abilities.
• An exceptional problem-solving mindset, calm under pressure.

Why Clearwater Analytics?

Be part of a high-growth, global fintech transforming investment management with the industry's most comprehensive cloud-native platform for institutional investors. Be part of a collaborative, supportive team in Frankfurt with real influence over how the DACH client experience is delivered. Work with leading institutional clients across the DACH region and beyond. Join us at an exciting point in our growth, in our brand-new Opernturm office. Competitive compensation and comprehensive benefits, in a culture that values and rewards your contribution.

Thank you for your interest in a career with Clearwater!

Clearwater Analytics (NYSE: CWAN) is transforming investment management with the industry’s most comprehensive cloud-native platform for institutional investors across global public and private markets. While legacy systems create risk, inefficiency, and data fragmentation, Clearwater’s single-instance, multi-tenant architecture delivers real-time data and AI-driven insights throughout the investment lifecycle. The platform eliminates information silos by integrating portfolio management, trading, investment accounting, reconciliation, regulatory reporting, performance, compliance, and risk analytics in one unified system. Serving leading insurers, asset managers, hedge funds, banks, corporations, and governments, Clearwater supports over $8.8 trillion in assets globally. Learn more at www.clearwateranalytics.com.

Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. We are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with the job description, we encourage you to still apply! You may be just what we're looking for.