Student Worker - Financial Aid Clerical Assistant

Nevada System of Higher Education; Berlin; Vor Ort; EUR 13.000 - 15.000; Vollzeit

Zusammenfassung

Nevada State University invites applications for the position of Student Worker - Financial Aid Clerical Assistant. The student worker will interact with students, parents, and departments to deliver customer service, collect information, and support walk-in and phone operations.

This role requires independent judgment, strong analytical and people skills, plus knowledge of college, state, and federal policies relating to student accounts.

Qualifikationen

• Must be in good academic standing with a GPA of 2.0 or higher.
• Must be enrolled as a degree seeking student with a minimum of 6 credits in the current or upcoming semester at Nevada State.
• Eligibility to work in the United States without sponsorship.
• Strong problem solving, conflict resolution, time management and organizational skills.
• Ability to maintain a positive service attitude in a fast-paced, high-volume environment.
• Interpersonal skills to work with diverse students and coworkers.

Aufgaben

• Explain financial aid policies and procedures to students and the general public.
• Provide guidance in navigating applications for student aid.
• Answer emails and assist students with financial aid in person and virtually through Phone calls and Zoom appointments.
• Advise students regarding availability of financial aid, the eligibility requirements, the application process, and information regarding funding options.
• Advise students regarding availability of financial aid, the eligibility requirements, the application process, and provide information regarding funding options.

Kenntnisse

Problem solving

Conflict resolution

Time management

Organization

Positive service attitude

Interpersonal skills

Ausbildung

Enrollment as degree-seeking student

GPA 2.0+

Eligibility to work without sponsorship

Tools

PeopleSoft

Microsoft Office

Hyland OnBase

Kbox Support portal

Jobbeschreibung

Job Description

Nevada State University invites applications for the position of Student Worker - Financial Aid Clerical Assistant. The student worker will work directly with students, parents and departments in the areas of customer service, information data collection, walk-in, and phone operations. This position requires a great deal of independent judgment, analytical skills, and strong people skills when communicating information directly to the students, their families, and other departments.

Additionally, this position requires a strong knowledge of college, state, and federal policies and regulations regarding student accounts along with a strong understanding of the inner workings of departments related to student services. Applicants with an intermediate to high level technical knowledge and understanding of the PeopleSoft system, Microsoft Office, Hyland OnBase and the Kbox Support portal preferred.

About the institution:

Nevada State University, a four-year Minority Serving public institution with a statewide mission, is dedicated to excellence in teaching and learning and committed to the advancement of a diverse and largely underserved student population. Designated a Hispanic Serving (HSI) and Asian American Native American Pacific Islander Institution (AANAPI), Nevada State is a university where teaching and student support are valued above all else.

Nevada State University continues to grow as an institution of higher education. In Fall 2025, the enrollment surpassed 8,400, with 8,287 undergraduate students and 117 graduate students. A majority of our students are first generation, racial/ethnic minorities, parents, and/or returning students, of which 48% are Hispanic, 10% are Asian/Pacific Islander, 10% are Black/African American, and 22% are White.

We celebrate the storied backgrounds of our campus community. We operate with a shared commitment to represent and serve the diverse population of Nevada and to encourage the exchange of ideas that respects and honors the lived experiences of our students, staff, and faculty. We foster a culture of inclusive excellence so our members can live authentically, fully engage, and flourish. In order to strengthen the university and progress its mission, the university dedicates itself to intentional and ongoing reflection to meeting the evolving needs of Nevada State University, the surrounding communities, and the State of Nevada.

We seek applicants who are passionate about working with this promising student population and collaborating with faculty and staff across departments to make a lasting impact in developing our institution and our community.

We encourage you to highlight your background in fostering an inclusive campus culture and supporting the success of students who are historically underrepresented in higher education.

Core Responsibilities:

• Explain financial aid policies and procedures to students and the general public.
• Provide guidance in navigating a variety of applications for student aid.
• Answer emails and assist students with financial aid in person and virtually through Phone calls and Zoom appointments.
• The student worker will advise students regarding availability of financial aid, the eligibility requirements, the application process, and provide information regarding financial aid funding options.
• The student worker will advise students regarding availability of financial aid, the eligibility requirements, the application process, and provide information regarding financial aid funding options.

Minimum Qualifications:

• Must be in good academic standing and maintain a GPA of 2.0 or higher.
• Must be enrolled as a degree seeking student with a minimum of 6 credits in the current or upcoming semester at Nevada State.
• Eligibility to work in the United States without sponsorship (Nevada State does not sponsor employment-related visas).
• Skilled in problem solving, conflict resolution, time management and organization that promotes working with multiple projects and tasks.
• Ability to maintain a positive service attitude in a fast paced, high-volume customer service-based work environment.
• Interpersonal skills to work effectively with diverse students and coworkers.

Please note: Applicants must meet the posted minimum qualifications at the time of application in order to be considered for the position.

Preferred Qualifications:

• Knowledge of intermediate computer skills preferred.
• Knowledge of Microsoft Office.
• Knowledge of PeopleSoft system preferred.
• Bilingual in Spanish Preferred.

Work Hours:

Student employees can work up to 19.5 hours per week.

Hourly Rate:

$12.00 per hour.

Exempt

No

Full-Time Equivalent

0.0%

Required Attachment(s)

Here are the documents you must upload to complete your application:

Please upload the following documents:

• Detailed resume listing relevant qualifications and experience;
• Copy of Fall or Spring schedule and proof of current GPA;
• Cover Letter indicating why you are a good fit for the position and Nevada State University;
• Names and contact information of three references (you will be notified before references are contacted).

Applications that do not include the required uploaded documents may not be considered.

Posting Close Date

06/30/2027

Note to Applicant

Applicants should fully describe their qualifications and experience with specific reference to each of the minimum and preferred qualifications in their cover letter. The search committee will use this information during the initial review of application materials.

References will be contacted at the appropriate phase of the recruitment process.

This position may require a criminal background check to be conducted on the candidate(s) selected for hire.

As part of the hiring process, applicants for positions in the Nevada System of Higher Education may be required to demonstrate the ability to perform job-related tasks.

Nevada State University does not currently sponsor Visas, all applicants must be eligible to work in the United States without sponsorship.

Nevada State University