Student Worker as Customer Support / Technical Consultant

enercast GmbH; Kassel; On-site; EUR 16,000 - 23,000; Part time

Benefits offered by this job

Flexible hybrid work

Home-office option

Study placements or theses

Potential for full-time after studies

Job summary

enercast GmbH in Kassel, Germany, is seeking a motivated Working Student for Customer Support and Technical Consulting in renewable energy. You will be the first point of contact for client inquiries, analyze technical issues, and help tailor our software to client needs while collaborating closely with our DevOps and product teams.

This role offers flexible hybrid work from our Science Park Kassel office or from home, with opportunities to apply your studies and potentially transition to

Qualifications

• Enrolled as a student in computer science or STEM.
• Proficiency in German and English (B2) in spoken and written.
• Experience with MS Excel.
• Basic knowledge of Python.
• Familiarity with RegEx, Unix-style tools, Kubernetes is a plus.

Responsibilities

• Handle key client inquiries and support requests for our products.
• Analyse technical issues and provide solutions with the team.
• Contribute to product improvements through feedback from clients.
• Collaborate with DevOps and other departments to tailor solutions.
• Apply academic knowledge to real-world projects within Renewable Energy.

Skills

German & English (B2)

MS Excel

Python basics

RegEx

Unix-style tools

Kubernetes

Education

CS or STEM student

Tools

Kubernetes

RegEx

Unix tools

Job description

Student Worker as Customer Support / Technical Consultant

Since 2011, we are using artificial intelligence to drive forward the energy transition. We are a leading provider of forecasts for power generation from renewable energies. Our software enables the optimal use of wind and solar energy in 30 countries worldwide.

We are currently looking for highly motivated and ambitious students who would like to help us realise the energy transition worldwide. That’s why we are looking for you to join our international team in our headquarters in Kassel, Germany as

Working Student as Customer Support / Technical Consultant Renewable Energy

You’ll be a good fit for us if you enjoy analysing and solving technical challenges and would like to work at the heart of our renowned clients’ operations in the energy sector.

As a key member of our support team, you’ll be the first point of contact for all enquiries relating to the operation of our sophisticated products. Through your feedback to our DevOps team, you’ll help to further improve our products and tailor them more closely to our clients’ needs.

Our offer

• Being part of a leading technology provider in an exciting growth market
• Attractive remuneration
• A well-balanced, international team with a friendly working atmosphere
• Flexible working at our attractive office space at Science Park Kassel and from home
• The chance to apply the knowledge gained during your studies in a real-world working environment
• Knowledge sharing within the team and opportunities for professional development, e.g. by taking on project responsibility
• Where there is a thematic overlap, study placements or Bachelor’s/Master’s theses are also possible
• Full-time employment is possible after completion of your studies

Your role

• You will manage key client matters independently, handling both communication and implementation, whilst always having the team by your side.
• You will understand how our prestigious clients in the energy sector operate and help them get the most out of our products.
• You will work closely with your colleagues and the specialist departments, contribute your own ideas and play an active role in the continuous improvement of our support processes.
• Current enrolment as a student in computer science or another related subject (e.g. STEM subjects)
• Proficiency in German and English at B2 level, both spoken and written
• Proficiency in MS Excel or other spreadsheet software
• Basic knowledge of Python or another object-oriented programming language
• Ideally, experience with RegEx, Unix-style tools, Kubernetes

Your profile

• Quick on the uptake, precise and with an eye for critical details
• Ability to work independently and take ownership of tasks
• A structured approach to thinking and working
• Enjoyment of tackling analytical tasks and working with large volumes of data
• A professional, solution-oriented and patient manner when dealing with customers
• An interest in renewable energy