Student trainee Customer Support (m/f/d)

Pending System GmbH & Co. KG; Waldershof; On-site; EUR 16,531 - 22,041; Part time

Job summary

Cube Bikes sucht eine/n Werkstudent/in im Customer Support in Bayern mit ca. 20 Stunden pro Woche. Du bearbeitest Anfragen, dokumentierst Vorgänge und protokollierst Kommunikationsprozesse, um eine reibungslose Bearbeitung sicherzustellen.

Du bringst Servicementor und Teamgeist mit, hast gute Deutsch- und Englischkenntnisse und arbeitest eigenverantwortlich.

Qualifications

• Du bist aktuell in einem Studium und suchst eine Praxis-/Werkstudentenstelle.
• Ausgezeichnete Kommunikationsfähigkeiten im Service.
• Gute Englisch- und Deutschkenntnisse.

Responsibilities

• Bearbeitung von Supportanfragen von Endkunden (1st Level Support).
• Dokumentation von Supportanfragen.
• Protokollierung von Kommunikationsprozessen.
• Überwachung offener Tickets bis zur finalen Lösung.

Skills

Kundenservice

Englisch

Deutsch

Teamfähigkeit

Education

Student im Studium

Tools

Ticketing-System

Job description

CUBE Bikes is a market leader in Germany in the middle and premium e-bike, mountain bike and road bike segments. The brand is available through specialist retailers in over 60 countries worldwide. Our international growth enables us to continually build on our market position. We stand for innovative technology, the highest quality, teamwork and a people-oriented company culture.

You are in the middle of your studies and would like to strengthen our team in Customer Support (m/f/d) as a student trainee?

Weekly working hours approx. 20 hours.

What we need

• Processing support requests from end customers (1st level support)
• Documentation of support requests
• Logging of communication processes
• Monitoring open issues (tickets) until final resolution

Who you are

• High level of service-oriented communication skills
• Affinity with the product bicycle
• Independent, structured and goal-oriented way of working
• Technical expertise is an advantage
• Ability to work in a team
• A good command of English and German

Who we are

• A challenging role with extensive responsibility in a friendly team
• A high degree of independence and flexibility
• A friendly and professional working environment
• A competitive salary
• Varied tasks

If the answer is yes and you are interested in joining a highly motivated team, please send us your application. We look forward to hearing from you.