Student Services Officer (m/f/d)

BSBI-Berlin; Berlin, Magdeburg; Vor Ort; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

An established industry player is looking for a dedicated individual to join their Student Services team. In this role, you will be the first point of contact for students, delivering exceptional customer service and administrative support. Your responsibilities will include managing student inquiries, assisting with enrolment processes, and ensuring effective communication across various channels. This position offers a unique opportunity to contribute to an international business school dedicated to shaping future leaders. If you are organized, empathetic, and enjoy working in a dynamic environment, this role could be the perfect fit for you!

Qualifikationen

• Experience in front-line customer service is essential.
• Strong organizational skills and attention to detail are required.

Aufgaben

• Be the first point of contact for students and provide assistance.
• Support students with their enrolment process and answer queries.

Kenntnisse

Customer Service

Attention to Detail

Organizational Skills

Business Correspondence

Fluency in English

Tools

MS Office Suite

Jobbeschreibung

Position
The key objective is to support the Student Services team by fielding general student enquiries through various communication channels and providing general administrative assistance.

In this role, your tasks and responsibilities will include, but are not limited to:

1. Being the first point of contact for our students.
2. Supporting regular communication with students through various channels.
3. Delivering excellent customer service by providing seamless administration and effective communication.
4. Issuing official letters to students upon request.
5. Answering emails promptly and professionally.
6. Supporting students in their enrolment process on campus.
7. Guiding students in their questions regarding the BSBI policies and procedures.
8. Answering phone calls from students and providing assistance as needed.
9. Performing other administrative duties as requested by the manager.

Your profile

Requirements
Minimum qualifications:

1. Experience in front-line customer service.
2. Excellent attention to detail and strong organizational skills.
3. Proficiency in business correspondence with customers.
4. Proficiency in MS Office suite.
5. Fluency in written and spoken English.

Preferred qualifications:

1. Proven track record in the areas of student services, customer service, customer satisfaction, administration, higher educational management, and continuing education.
2. Demonstrated ability to develop new approaches, solutions, and methods.
3. Open and communicative, highly social and empathetic person.
4. Creativity and critical thinking.
5. You enjoy working in a team, showing initiative and introducing new ideas.
6. You have a flexible mindset and ability to adapt to different responsibilities.

Why us?

BSBI’s mission is to educate students to effectively shape the future and become excellent leaders of tomorrow in an ever-changing business world. It also aims to teach students to understand how businesses function and how economic success is generated. BSBI offers industry-relevant programs that focus on the development of practical entrepreneurial skills necessary for professional success. Located in the heart of Berlin, we are an international business school that offers academic excellence. We are a member of Global University Systems (GUS) and provide unlimited career opportunities for its students and staff.

BSBI is part of GUS Germany GmbH (GGG), a dynamic network of higher education institutions with more than 15,000 students at locations in Germany, Europe and beyond. We prepare students for impactful global careers, providing accessible and quality education to cultivate future industry leaders. With a focus on enterprise, leadership, and success, our programmes empower students with an entrepreneurial mindset to lead and succeed, fostering an inclusive, innovative, and supportive learning environment. Our mission is to shape the future by nurturing exceptional talent and driving positive change in the competitive international business world.
Explore https://www.berlinsbi.com/ for more information about us!