Student Financial Advisor

TN Germany; Frankfurt; Vor Ort; EUR 35.000 - 55.000; Vollzeit

Zusammenfassung

An established industry player is seeking a dedicated Student Financial Advisor to join their Financial Aid Office. This role is pivotal in guiding students and families through the financial aid process, ensuring they receive accurate information and support. The Advisor will utilize their knowledge of federal and state regulations while demonstrating exceptional customer service skills. This position offers the opportunity to make a meaningful impact on students' educational journeys in a collaborative environment. If you are passionate about helping others navigate financial aid and possess strong organizational abilities, this role is perfect for you.

Qualifikationen

• Associate's degree with 2 years of clerical or customer service experience required.
• Strong organizational and communication skills are essential.

Aufgaben

• Meet with students and families to assist with applications and answer questions.
• Review documents and resolve conflicts during the verification process.

Kenntnisse

Knowledge of Title IV programs

Customer service skills

Organizational skills

Communication skills

Interpersonal skills

Ability to manage multiple priorities

Ausbildung

Associate's degree

Bachelor’s degree

Tools

EDExpress

EDConnect

COD

Financier

Jobbeschreibung

The job description provides detailed information about the role of a Student Financial Advisor at Tallahassee Community College, including major functions, duties, minimum education/experience, and required skills and abilities. However, the formatting can be improved for better readability and engagement by using appropriate HTML tags such as headings, lists, and paragraphs. Additionally, some content is repetitive or redundant, which can be streamlined to enhance clarity and conciseness.

Below is a refined version with improved formatting:

Job Description: Student Financial Advisor

Major Function: The Student Financial Advisor is a member of the College’s Financial Aid Office, reporting to the Assistant Financial Aid Director. The role supports the mission of the College and the Financial Aid Office by combining knowledge of Federal, State, and Institutional award programs with excellent interpersonal and communication skills. The Advisor exemplifies the highest standards of customer service, serving as the primary point of contact for students and their families. Responsibilities may include managing a caseload or assisting the general student population, ensuring accurate information regarding processing timelines, documentation, and eligibility requirements for aid.

Primary Duties:

• Meet with students and families in person, via phone, or through Zoom/Teams to assist with applications and answer questions about eligibility, awards, and disbursement of funds. Refer students to appropriate departments for further assistance.
• Review incoming documents, compare them to required action items, and resolve pre-verification conflicts during the verification process. Conduct administrative responsibilities for program compliance, including FAFSA verification, Return to Title IV, Pell Grant disbursement, and Florida Student Assistance Grant reporting and reconciliation.

Minimum Education and Experience:

Associate's degree with 2 years of clerical or customer service experience required, or an equivalent combination of education and experience. A Bachelor’s degree is preferred.

Knowledge, Skills, and Abilities:

• Knowledge of Title IV programs, federal and state regulations related to institutional compliance, and financial aid procedures.
• Familiarity with software such as EDExpress, EDConnect, COD, and Financier.
• Strong organizational, communication, and interpersonal skills, including discretion and good judgment in handling confidential matters.
• Ability to counsel students, interpret complex data, and manage multiple priorities in a busy environment.
• Proficiency in using various systems to process Title IV aid and in maintaining accurate student records.

This refined version improves the readability, structure, and professionalism of the job description while preserving all essential information.