Strategy & Operations Associate, Driver Operations

Via; Berlin; Vor Ort; EUR 55.000 - 70.000; Vollzeit

Zusammenfassung

Via is seeking a Strategy & Operations Associate to enhance driver operations across the DACH region. You will manage driver recruitment, collaborate with internal teams, and utilize data insights to improve processes, all while contributing to Via's mission of transforming transportation globally. Join a leading company focused on social good with competitive benefits, including 30 vacation days and a lovely office in Berlin.

Leistungen

Competitive compensation including stock options

30 vacation days a year

Urban Sports Club membership

Lovely office in Berlin, Mitte

Qualifikationen

• 1-3 years of experience in data-driven operations.
• Fluent in German (C1 or above) and English.
• Comfortable managing others and developing leadership skills.

Aufgaben

• Optimize driver recruitment operations for the DACH market.
• Use data to monitor hiring funnels and identify inefficiencies.
• Support new service launches and local operations.

Kenntnisse

Data Analysis

Leadership

Collaboration

Communication

Tools

SQL

Tableau

Jobbeschreibung

Strategy & Operations Associate (German-speaking)

Berlin

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.

As a Strategy & Operations Associate, you will be instrumental in supporting the daily operations of Via's mobility services across the DACH region. Embedded in the Driver Operations team, you will optimize Via’s driver operations in Germany. Driving continuous improvement, you will collaborate closely with internal teams and external agencies to achieve hiring targets, maintain high driver satisfaction and retention, and ultimately enhance the overall customer experience for our riders.

What You'll Do:

• Take ownership of Via’s driver recruitment operations for the entire DACH market, focusing on optimizing funnel performance and recruiter output
• Collaborate with central and local operations teams to define,coordinate, and deliver against operational key metrics such as compliance and engagement
• Use data to monitor hiring funnels, identify inefficiencies, and implement continuous improvements to boost conversion and time-to-hire
• Develop and maintain reporting tools and dashboards to support data-driven decision-making and stakeholder alignment
• Travel ~10% of your time within Germany to support new service launches and connect with local operations teams and drivers – gaining hands-on insights that inform strategic decisions
• Be ready to roll up your sleeves and dive into hands-on tasks – whether it’s resolving urgent operational issues, supporting on the ground events, or bridging temporary process gaps
• Support the development and implementation of retention initiatives and proactive measures to mitigate churn in the driver base

Who You Are:

• You bring 1-3 years of relevant experience, including internships, ideally in a fast-paced, data-driven, or operations environment
• Fluent in both German (C1 or above) and English
• Comfortable managing others, with an interest in developing leadership skills
• You enjoy working with numbers and you’re eager to dig into data to improve outcomes. SQL and Tableau skills are not required, but are a big plus
• You communicate effectively and are confident working across different stakeholder groups
• You’re hands-on, structured, and solutions-oriented – you’re not afraid to take initiative and iterate on processes
• A team player who thrives in a collaborative, mission-driven environment
• You thrive in a fast-paced, dynamic environment where wearing multiple hats and adapting quickly to shifting priorities is the norm

What We Offer:

• Joining a global employer with over 700 mobility deployments in 40+ countries
• Becoming part of a company that was awarded for its commitment to social good
• Competitive compensation including stock options
• 30 vacation days a year
• Urban Sports Club membership
• A lovely office situated in the heart of Berlin, in Mitte

We’re Via, and we build technology that changes the way the world moves. We’re driven by a simple mission: to create modern and efficient public transportation systems that provide far greater access to jobs, healthcare, and education. With our best in class suite of products, we make transit thrive.

Our teams of worldclass engineers, data-scientists, product managers, operations specialists, marketers, transit experts and more bring cutting-edge AI-powered software and innovative technology-enabled operations to our partners across the globe. Founded in 2012, Via builds solutions to digitize, automate, and enable data-driven decision making for entire transportation networks; fixed-route buses, microtransit, paratransit, school buses, autonomous vehicles, and more.

If you’re excited to be at the forefront of modernizing the future of transportation, are up for solving tough problems, and willing to become/already are a transit nerd, we are the place for you. Even if your past experience doesn’t align perfectly with every qualification in the job description for this role, we encourage you to apply. You may be just the right candidate for this or other opportunities.

Ready to join the ride?

Via is an equal opportunity employer.

#LI-RB1

Apply for this job

*

indicates a required field

First Name *

Last Name *

Preferred First Name

Email *

Phone

Location (City) *

Resume/CV *

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

LinkedIn Profile *

How did you hear about this job? *

What is your German proficiency level? * Select...

In a few sentences, explain what appeals to you about joining the Via team. *

In this role, you’ll be using data to drive your decisions. Please tell us about a time when you used data to solve a complex problem. *

This is a hybrid role based in Berlin. Can you confirm if you will be based in Berlin? * Select...

What is your notice period? If you don’t have one, what would be your earliest possible start date? *