Strategic Operations Manager (f/m/d)

Your growth is our growth. Our success is your success.

About Raisin

We are looking for a highly driven and detail-oriented Strategic Operations Manager to join our growing BaaS Operations team at Raisin Bank. This role is pivotal in supporting the Head of Department with new product onboarding, operational testing, team structure setup, and strategic project management. You'll work cross-functionally with key stakeholders across the business to help centralise tasks, streamline processes, and ensure operational excellence. If you're passionate about operational design, data-led decision making, and thrive in a dynamic fintech environment, we’d love to hear from you.

Your Responsibilities

Project Management:

• Drive strategic initiatives and process improvement projects end-to-end with a focus on scalability and risk mitigation.

Operational Excellence:

• Identify inefficiencies, propose solutions, and implement best practices to enhance day-to-day operations.

Support New Product Onboarding:

• Work closely with product, tech, and other stakeholders to ensure seamless operational readiness for new product launches.

Operational Testing & Readiness:

• Design and execute robust test plans for new processes and products; identify gaps and implement enhancements.

Team Structure Development:

• Assist the Head of BaaS Operations in designing and implementing a new team structure to support scale and efficiency.

Stakeholder Engagement:

• Collaborate with internal teams (Product, Payment Operations, Risk, Compliance, Finance, etc.) to understand task ownership and identify opportunities for centralisation.

Data Analytics:

• Use SQL and analytics tools to extract insights, monitor KPIs, and support data-driven decision making.

Your Profile

• Bachelor's degree in Business Administration, Finance, Economics, or a related field.
• 4–6+ years of experience in operations, business analysis, or project management, ideally within fintech, banking, or a fast-paced tech environment.
• Strong hands-on experience with SQL and data analytics tools (e.g. Excel, Looker).
• Proven experience in process optimisation, project delivery, and stakeholder management.
• Excellent communication and interpersonal skills; able to engage and influence across levels and functions.
• Self-starter attitude, comfortable working in ambiguity and a fast-moving environment.

Our Benefits

As part of the strong Raisin family, Raisin Bank combines the best of both worlds: The experience and security of a bank with the flexibility and innovation of a Start-up. Our employees are just as diverse as our partners. If you are looking for a dynamic environment in which you can play to your strengths and develop further, then you have come to the right place! In our agile FinTech environment, you have the opportunity to work in an international team and gain new experience. We provide:

• Employee Development Budget of €2,000 and access to Babbel for continuous learning.
• Exciting cooperation partners and projects in the banking and Start-Up environment.
• A fully cloud-based Banking-as-a-Service Platform.
• Company-wide use of industry-leading tools for analysis, development, communication and collaboration such as AWS Stack, Splunk, GSUITE, Slack, Atlassian Suite (Jira, Confluence, Trello) and many more.
• Dynamic environment, a hands-on mentality and agile ways of working.
• Flexible working hours and 30 days holiday plus Christmas Eve and New Year's Eve off.
• Collegiality and a supportive learning environment.
• Promotion of company pension schemes and capital-forming payments (vermögenswirksame Leistungen).
• We subsidize the Deutschland Ticket with €25 per month.
• Love cycling? With JobRad, lease the bike of your choice and enjoy tax savings, plus Raisin covers your monthly insurance costs.
• A diverse team of experts to learn from and to inspire each other.