Store Operations Manager (m/f/d), Düsseldorf Königsallee

Position

“Whatever you do — for work or pleasure — do it with passion! Live with passion!” Christian Dior

Christian Dior Couture offers more than a beautiful brand to our clients; We invite them to be part of the heritage, to share our passion for luxury and to be part of the Dior family. We look for the same desire in our employees, to have enthusiasm and passion about being part of the House of Dior.

For our boutique in Düsseldorf we are looking for a Store Operations Manager with passion and drive. As a member of our team, your mission is to create the best possible conditions for the store team to perform by overseeing operations, managing the Image (including maintenance and IT issues), and ensuring smooth administrative procedures.

You work in tandem with the boutique manager that you report to and lead the back of house team and operations team to strive for excellence, secure the efficiency & effectiveness of the operations and embrace change for business performance.

Tasks & Responsibilities

• Ensure smooth retail operations to drive sales, deliver exceptional service to the client, and implement business initiatives
• Oversee inventory management, operational efficiency and care services
• Ensure store compliance to policies and processes and drive operational excellence through audits & action plans
• Supervise and manage all tasks and procedures regarding to shipping / receiving, cycle counts, overall inventory management
• Collaborate with boutique and department managers for stock replenishment and propose operational improvements
• Foster teamwork within the back of house and promote cross-boutique collaboration
• Lead the operations team, provide feedback, coaching, and support staff development
• Manage cashiering functions, till reconciliation, and daily closing processes
• Monitor and control boutique expenses (e.g., petty cash, P&L analysis)
• Provide "Manager on Duty" coverage and oversee new hire onboarding and staff training
• Lead back-office tool roll-outs and assist with retail project implementations

Profile

• At least 5 years of experience in an operational role, with a minimum of 2 years in a management position
• Solution-oriented with a strong analytical mindset, exceptional time management, and prioritization skills
• Results-driven with a passion for creativity, fashion, and the maison
• Excellent communication and delegation skills, with an adaptable and agile mindset
• Ability to quickly identify solutions, plan strategically, and effectively manage, coach, and lead a team
• Strong organizational, prioritization, and time management skills in a fast-paced environment
• Fluent in German and English; additional languages are a plus

What we offer you

We offer you an interesting and varied job in an international, multicultural, and dynamic environment, nice colleagues, and challenging tasks as well as attractive social benefits. Annual employee reviews provide feedback and show you personal and professional perspectives within the LVMH group. Further training and development opportunities round off our attractive offer.

Working at Dior is not only about entering the world of exclusive luxury, it also offers lovely benefits.

• Holiday entitlement of 6 weeks per year
• Lunch benefit of 100€ net per month
• Public transportation support of 100€ net per month
• Additional day off on birthday
• Access to Corporate Benefits
• Special Employee conditions after successful completion of probation period
• Pension Scheme exclusive for DIOR
• Referral Program Bonus “Talents are knowing good Talents”
• Family Atmosphere & Flat Hierarchies
• Opportunities for further training and development
• Career opportunities within the LVMH Group

If you recognize yourself in this description, we look forward to receiving your online application. Please note that we only consider online applications.