Store Manager (m/w/d)

Karl Lagerfeld; München; On-site; EUR 42,000 - 62,000; Full time

Job summary

Karl Lagerfeld is seeking a Store Manager for its Munich Outlet to lead a high-performing team and drive sales. The role oversees daily operations, customer service, stock control, and store standards in alignment with brand guidelines.

The ideal candidate has 4+ years in retail with at least 2 years in management, excellent German and English language skills, and a passion for delivering an exceptional customer experience within a premium fashion house.

Qualifications

• Minimum of 4 years of progressively responsible Retail experience, with a minimum of 2 years of management experience.
• Extensive experience leading the delivery of a high level of customer service.
• Retail operations, budgeting, planning, customer service, leadership, and sales experience required.
• Strong relationship-building and cross-department collaboration and communication.

Responsibilities

• Lead and coordinate daily store operations and sales staff to achieve targets.
• Maintain store ambiance and ensure service quality in line with brand standards.
• Forecast, plan, and execute merchandising campaigns and promotions.
• Develop and coach team members, fostering an inclusive culture and performance growth.

Skills

Retail experience

Management experience

Customer service

Team leadership

Job description

ABOUT THE BRAND

At Karl Lagerfeld, we are driven by Karl’s mantra: “Embrace the present and invent the future.”

Always contemporary and forward-looking, the House of KARL LAGERFELD shares the creative vision and design aesthetic of its iconic founder, Karl Lagerfeld.

We are the only fashion house that carries Karl’s name on its door and we strive to live up to this responsibility in everything we do, every day, with the utmost joy and passion.

Our headquarters in Paris and in Amsterdam are home to a highly diverse and driven team of KARL family members that hail from over 35 countries. Together, we aim to create meaningful stories and product concepts that connect to Karl’s world and iconic attributes.

Women’s & Men’s ready-to-wear, bags, small leather goods, swimwear and underwear are managed directly from our Amsterdam headquarters, while other categories, including footwear, fragrances, eyewear and more, are developed with best-in-class licensing partners.

We connect with our consumers on multiple levels, ensuring that our online and offline approach goes hand in hand. We thrive to maximize consumer engagement via more than 200 KL stores worldwide, our premium wholesale partners, and our strong digital footprint, spearheaded by our karllagerfeld.com flagship store, which reaches 96 countries. Our digital channels currently represent more than 30% of our overall full-price business.

We are a dynamic, fast-growing and inclusive company built on professionalism and strong values. At KARL LAGERFELD we’re committed to working toward the highest standards of sustainability and integrity across all areas of our business. In 2019, KARL LAGERFELD joined as a founding member of the Fashion Pact, a global sustainability initiative seeking to transform the fashion industry through objectives in three areas: climate, biodiversity and ocean protection.

The Position

For our Outlet store in Munich, we are recruiting for a full-time Store Manager. This is a fantastic opportunity to join a strong and successful business with ambitious yet realistic growth plans. This position is responsible for achieving the sales and profit targets. You manage and coordinate the daily operations of the store and sales staff. You will work continuously on improving the service quality in the store and ensure that a store ambiance is achieved in line with the corporate identity.

Sales and Customer Service

• Ensure the team is delivering excellent customer service
• Install effective zoning to have all areas of the shop floor covered at all times
• Ensure company standards are met for the shop floor, BOH, and Sales Associates according to brand standards and VM directives
• Ensure customer service according to Welcome to Karl training by each team member, and provide feedback on strengths and improvement needs to the Store Manager
• Contribute to team effort by leading by example on the shop floor and driving sales by constantly monitoring and pushing individual and team KPIs in accordance with communicated targets.

Operations

• Make sure the guidelines of Karl Lagerfeld are met within all operational aspects
• POS transactions, stock, and back of house
• Ensure that all stock is well-maintained and in good condition, and the store is fully replenished at all times
• Plan, coordinate, and promptly execute all Merchandise Calendar direction, campaigns, and sales promotions.
• Implement correct usage of interior signage, ensure all pricing, signage, and displays are correct at all times
• Ensure a hazard-free store environment according to health and safety requirements.
• Share communication from head office departments (Merchandising, VM, Operations…) with store staff and ensure all is understood and followed.

Commercial

• Utilize company tools to diagnose opportunities, analyze, and summarize information, prepare reports and develop action plans to improve performance
• Prepare sales and customer relations reports by analyzing and cataloguing sales information; identifying and investigating customer complaints and service suggestions
• Forecast/forecast business in cooperation with the store manager, focusing on productivity to meet sales goals
• Evaluates competition by visiting competing stores, gathering information such as style, quality, and prices of competitive merchandise

People Management

• Motivate the team and recognize potential and development opportunities. Drive the team’s knowledge accumulation by using the House of Karl Manual and other sources.
• Development and coaching of employees through performance and development plans (PDP).

Profile

• Minimum of 4 years of progressively responsible Retail experience, with a minimum of 2 years of management experience
• Extensive experience and ability to lead the delivery of a high level of customer service
• Retail operations, budgeting, planning, customer service, leadership, and sales experience required
• You are strong in building and maintaining relationships and you also like to work with different departments, you think ahead and bring structure
• Communicate honestly, openly, and constructively
• Contribute to an inclusive culture of diverse styles and talents working toward a clear purpose
• You love working with international clients
• It is important that you speak German & English fluently.

Start date: 01st of January

At #TEAMKARL, everyone has the freedom to give their opinion, grow in their career and be part of a genuinely caring and inclusive team. We welcome people from all backgrounds, with different perspectives, ideas and experiences to work with us.