Store Manager, LOEWE Munich Maximilianstrasse

Loewe; München; On-site; EUR 70,000 - 100,000; Full time

Job summary

LOEWE in Munich is seeking a Store Manager for our flagship to lead an energetic team and deliver exceptional client experiences. You will coach, develop and inspire the team, align operations with brand standards and drive sales growth.

Based in Munich, you will manage daily store activities, safeguard high standards of service, and collaborate with brand marketing and store ops to ensure a seamless client journey while upholding LOEWE's premium values.

Qualifications

• Proven experience leading diverse people in a luxury retail environment.
• Strong communication and interpersonal skills, valuing diversity.
• Fluent in English and German.

Responsibilities

• Coach and develop the store team with regular feedback, onboarding, and succession planning.
• Lead client-focused selling with proactive customer flow and service excellence.
• Identify opportunities to grow top-line sales and implement tangible action plans.
• Maintain store policies and procedures, ensuring best-in-class client experience and safe operations.

Skills

Team leadership

Coaching & development

Customer focus

Sales growth

Operations management

English & German fluency

Job description

Being part of LOEWE gives you the opportunity of learning new things every day and working with people passionate about what they do, in afast moving and ambitious company.

As Store Manager of our beautiful Flagship in Munich, you will constantly seeking out business opportunities to exceed commercial results, driven by an entrepreneurial spirit. You will coach and develop the teams in a style which is personable and hands-on. You will inspire your team to always put the client first, continually looking for ways to exceed the client’s expectations.

Your role will be:

Team Management and Development

• Grow and develop your team through regular coaching and feedback. Identify their strengths and development opportunities and partner with the relevant departments to create meaningful individual development plans.
• Identify, recruit, and develop talent, securing succession plans.
• Manage and inspire the team to drive the business and create innovative solutions, creating an encouraging, empowering, positive, and motivating environment.
• Organize the team and shop floor coverage in an effective manner to meet the changing business needs.
• Provide support and guidance to new joiners, ensure their onboarding path is fully completed so their integration to the company is positive.
• Communicate with passion and inspire the team on company messages and information during morning briefings, training, one to one meeting.

Client Experience

• Lead from the front, role modelling the way to connect with clients and coaching the team on the selling ceremony “in the moment”.
• Manage the customer flow through effective forward planning and reactive organization to ensure each client is given the correct level of service and no client is left unattended or unacknowledged.
• Build a client centric mindset within the store which focuses on always exceeding the client expectations.
• Develop client database by optimizing data quality and quantity.
• Train and develop the team to be confident on their after sales knowledge.

Business Development

• Grow the top line sales of the store, identifying opportunities and maximizing potential.
• Develop, define and implement relevant and tangible action plans in line with company’s needs and expectations.
• Focus on category development within the store, collaborating with all the relevant functions to ensure each category potential is maximized.
• Build, grow and develop a loyal client base, utilizing all available tools and opportunities.
• Acts as a brand promoter, networking and creating awareness through representation of the brand at local activities.
• Connect with internal and external peers in the market to create an effective collaborative network.
• Understands external competitive landscape and market trends and is constantly taking steps to increase knowledge and awareness.
• Proactively share market insights and opportunities with business stakeholders.
• Monitor business performance, results and audits and develop actions as needed.

Operations

• Maintain a thorough understanding of policies, standards and procedures, ensuring they are communicated and implemented.
• Ensure the flawless implementation and adoption of the Retail tools and assets for FOH and BOH client and user experience.
• Maintain inventory and be accountable for inventory management and accuracy.
• Ensure that all store processes and procedures are harmonized in order to provide best in class client experience including:
• All Health & Safety matters are adhered to.
• Store Facilities are maintained.
• Grooming Guidelines are respected.
• Effective collaboration between front and back of house teams and activities.
• Additional duties and management responsibilities as required.

What is important for the role:

• Proven experience within a similar environment leading diverse people to success.
• Effective communication and interpersonal skills, valuing, and amplifying diversity.
• Leads with empathy and curiosity to listen and understand.
• Strong and demonstratable commercial acumen.
• Ability to be agile, creative, and commercial in solution development.
• Passionate and knowledgeable about our product and the industry.
• A Client centric mindset with a passion to exceed expectations.
• A committed Team Player, able and willing to collaborate with various stakeholders.
• A deep interest in Fashion, Art, and Culture.
• Fluent in English and German.

About LOEWE

Founded in Spain in 1846, LOEWE is the second-oldest luxury fashion house in the world. Since 2025, the House is under the creative direction of Jack McCollough and Lazaro Hernandez, guided by a rich artistic sensibility and an imaginative exploration of craft. This new chapter builds on core sensibilities of LOEWE: an intellectual and playful approach to fashion, the vibrant spirit of Spanish lifestyle, and unmatched leather expertise.

At LOEWE we are committed to a culture that welcomes all, regardless of gender, ethnicity, socioeconomic background and abilities, including people with disabilities of all types. Our aim is for everyone to feel valued, included, and empowered to contribute their best.