Store Manager – Cologne, Germany

Copenhagen Coffee Lab ApS; Köln; Hybrid; EUR 42,000 - 54,000; Full time

Job summary

Copenhagen Coffee Lab ApS in Köln seeks an energetic Store Manager to lead a café team, ensure guest satisfaction and uphold brand standards.

You will oversee daily operations, recruit and train staff, manage schedules, control inventory, and drive sales while maintaining HACCP-compliant food safety and exceptional service. Join our international team and contribute to a growing European network; weekends and alternating shifts are part of the role.

Qualifications

• Proven leadership experience managing café teams.
• Fluent in German and English in spoken form.
• Strong organizational and time-management skills.
• Knowledge of HACCP and food safety standards.
• Willingness to work weekends and varied shifts.

Responsibilities

• Lead by example, provide exceptional guest service, and set high standards for your team.
• Oversee café operations and ensure smooth daily activities.
• Recruit, train, and motivate staff; support career development.
• Monitor KPIs and use data to improve store performance.
• Maintain HACCP and hygiene, ensure food safety compliance.
• Manage schedules, inventory, and supplier relationships.

Skills

Leadership

Guest service

Staff development

Food safety HACCP

Multilingual DE/EN

Job description

Are you a natural leader with a passion for creating extraordinary experiences? Do you thrive in a fast-paced environment and enjoy working with a dynamic team? Then look no further!

Copenhagen Coffee Lab is a handcrafted coffee roastery, wholesaler, café, and bakery chain founded in Copenhagen in 2013. Since 2013, we have made our presence in Denmark and throughout Europe, with 50 cafés in Denmark, Germany, France, and Portugal. We are seeking an energetic and motivated Store Manager to lead our café operations and inspire a team of talented employees.

At Copenhagen Coffee Lab, we believe that a great café is more than just coffee and food - it's about the atmosphere, the vibe, and the people. We are on a mission to provide quality coffee and pastries while fostering a sense of community among our team. If you have the character, personality, and passion to lead, we want to hear from you!

Responsibilities

• Lead by example, provide exceptional guest service, and set the bar high for your team.
• Oversee all café operations and ensure the smooth running of daily activities.
• Recruit, train, and motivate staff, fostering their career development and providing ongoing support.
• Ensure overall employee performance and individual development, including sales and customer relations knowledge.
• Maintain high standards of food and beverage quality, ensuring consistency.
• Coordinate work schedules, ensuring proper coverage across shifts and stepping in when necessary.
• Act as a liaison between the café and other departments, relaying vital information to the team.
• Monitor and analyze key performance indicators (KPIs) and make data-driven decisions to optimize store performance.
• Develop and implement store policies and procedures, ensuring compliance with company standards.
• Manage supplier relationships, including inventory control and ordering necessary supplies.
• Adhere to financial procedures and ensure responsible money management.
• Maintain a clean and orderly café environment, including regular equipment maintenance.
• Ensure compliance with HACCP and food control regulations, prioritizing hygiene and safety protocols.
• Hold regular meetings with café staff to foster communication and team engagement.
• Participate in cluster meetings and attend weekly 1-on-1 meetings with the District Manager.
• Administrative tasks: While the majority of your time will be spent in the store, it is crucial for the Store Manager to handle administrative tasks efficiently. This may include inventory, scheduling, analyzing sales reports, and implementing strategies to meet sales targets.
  Please note: The administrative work should not exceed 20% of the total working time to maintain a balance between in-store duties and managerial responsibilities. Additionally, as part of this role, the Store Manager will be required to work every other weekend and cover one opening and one closing shift per week to ensure the smooth operation of the store and support the team's needs.

Qualifications

• German and English language skills at a spoken and conversational level.
• Proven experience in a leadership role, with experience managing teams and the ability to train and develop staff.
• Strong passion for people and fostering a positive and inclusive work environment.
• Excellent organizational and time management skills, with the ability to prioritize tasks effectively.
• Exceptional interpersonal and communication skills, with the ability to inspire and motivate others.
• Knowledge of food safety regulations and HACCP standards.
• Flexibility to work various shifts, including weekends and holidays.
• A genuine love for quality coffee and pastries.
• Diverse European Presence: As a Store Manager at CCL, you will become part of an international team. You may have the opportunity to relocate to other countries, work with different languages, and experience new cultures. You can start your journey in one of these countries and embrace new experiences.
• Career Growth: CCL's expansion means constant opportunities for career growth and development. As we continue to open new cafés in various locations, your role as Store Manager becomes a gateway to other leadership positions within the company.
• Innovation and Collaboration: You will work closely with a dynamic team, constantly sharing ideas, collaborating on new concepts, learning new tools, and creating memorable experiences for our team members and guests while using modern systems that simplify our internal communication, training modules, information sharing, planning, and administration.
• Work-Life Balance: We understand the importance of work-life balance. As a Store Manager, you are in charge of your work schedule, which can allow you to have both professional success and quality time with your loved ones.

Are you ready to take on the challenge and lead our café to new heights? If you are motivated, passionate, and ready to make a difference, we would love to hear from you!