Assistant Manager – Cologne, Germany

Copenhagen Coffee Lab ApS; Köln; Hybrid; EUR 32,000 - 52,000; Full time

Benefits offered by this job

Free and discounted food and drinks

Career development opportunities

Job summary

Copenhagen Coffee Lab ApS is seeking an Assistant Manager for our Köln location. You will support the Store Manager, supervise staff, and ensure guests have an exceptional experience in a fast-paced cafe environment.

The role offers opportunities for career development and the chance to enhance service standards while maintaining hygiene and safety protocols.

Qualifications

• German and English language proficiency at a conversational and speaking level.
• Experience in customer service and team leadership.
• Ability to multitask in a fast-paced environment.
• Strong problem-solving and organizational skills.

Responsibilities

• Assist the Store Manager with daily operations and staff oversight.
• Ensure exceptional guest service and handle customer feedback.
• Coordinate staffing and schedule changes when the Store Manager is absent.
• Lead by example and train team members to maintain standards.
• Maintain hygiene, safety, and store cleanliness protocols.
• Communicate updates to the Store Manager and support store goals.

Skills

German & English

Multitasking

Customer service

Problem solving

Organizational skills

Motivational skills

Job description

Are you a natural leader with a passion for delivering exceptional customer service? Do you thrive in a fast-paced environment and enjoy working with a dynamic team? Then look no further!

Copenhagen Coffee Lab is a handcrafted coffee roastery, wholesaler, and café and bakery chain, established in Copenhagen in 2013. Since 2013, we have established our presence in Denmark and throughout Europe, with 50 cafés across Denmark, Germany, France, and Portugal.

We are seeking a motivated Assistant Store Manager to join our team.

At Copenhagen Coffee Lab, we believe that success comes from a strong team. As an Assistant Manager, you will play a vital role in supporting the Store Manager with daily responsibilities, overseeing staff, and ensuring our guests have an unforgettable experience. Whether you already have experience or are just starting your leadership journey, we welcome individuals of all ages and backgrounds who are eager to make a difference.

Responsibilities

• Handle customer complaints and resolve issues that require attention.
• Manage schedule changes, employee call-ins, and other staffing issues to maintain smooth operations while the Store Manager is absent.
• Step in for absent employees, ensuring the business continues to run smoothly.
• Lead by example, being a role model for the team by consistently providing exceptional service and attention to detail.
• Delegate tasks to employees and keep track of daily operations.
• Conduct training and provide one-on-one guidance to employees in collaboration with the Store Manager.
• Resolve disputes among employees, fostering a positive and harmonious work environment.
• Motivate employees to perform at their best, recognizing and encouraging their achievements.
• Maintain a safe and clean work environment, adhering to hygiene and safety protocols.
• Provide updates to the Store Manager and collaborate on operational responsibilities.
• Assist in managing tasks assigned by the Store Manager to create overall success.
• Cover all Store Manager responsibilities during their absence, ensuring the store operates smoothly.

Skills and Qualifications

• German and English language proficiency at a conversational and speaking level.
• Motivational skills
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Customer service-oriented mindset
• Strong problem-solving skills and the ability to think creatively.
• Organizational skills to keep operations running.
• As an Assistant Manager, you are on a path to success within our company. We prioritize internal promotions and provide opportunities for career development.
• Flexible working hours to accommodate studies and personal commitments.
• Opportunity to gain barista skills and learn about specialty coffee and brewing techniques.
• Free and discounted food and drinks during shifts and off-duty.
• Opportunities for career development within the company.

Are you ready to take on the challenge and contribute to the success of our café? We welcome your expertise and enthusiasm. Join our team and help us create an unforgettable experience for our guests!