Assistant Manager – Düsseldorf, Germany

Copenhagen Coffee Lab ApS; Düsseldorf; Hybrid; EUR 40,000 - 52,000; Full time

Benefits offered by this job

Free meals

Discounted drinks

Career advancement

Job summary

Copenhagen Coffee Lab is seeking an Assistant Store Manager to support the Store Manager with daily operations, staff oversight, and guest experience in our Düsseldorf location.

You’ll lead by example, delegate tasks, train employees, handle scheduling, and step in during absences, while promoting our brand’s service standards and hygiene practices. German and English fluency are valued to serve a diverse guest base.

Qualifications

• Fluent German and English required for conversational and spoken communication.
• Strong customer-service mindset and problem-solving abilities.
• Ability to multitask and prioritize in a fast-paced environment.
• Committed to maintaining hygiene and safety standards.

Responsibilities

• Assist Store Manager with day-to-day operations.
• Oversee staff scheduling and attendance in the absence of the Store Manager.
• Lead by example to deliver exceptional customer service.
• Train and coach employees and provide guidance.
• Maintain a safe and clean work environment.
• Support in tasks assigned by the Store Manager.

Skills

German language skills

English language skills

Motivation

multitasking

Customer service

Problem solving

Organizational skills

Team leadership

Flexible working hours

Job description

Are you a natural leader with a passion for delivering exceptional customer service? Do you thrive in a fast-paced environment and enjoy working with a dynamic team? Then look no further!

Copenhagen Coffee Lab is a handmade coffee roastery, wholesaler, cafe, and bakery chain founded in Copenhagen in 2013. Since 2013, we have marked our presence in Denmark and across Europe with 50 cafes across Denmark, Germany, France, and Portugal.

We are seeking a motivated Assistant Store Manager to join our team.

At Copenhagen Coffee Lab, we believe that success comes from a strong team. As an Assistant Manager, you'll play a vital role in supporting the Store Manager with day-to-day responsibilities, overseeing staff, and ensuring our guests have an unforgettable experience. Whether you have prior experience or are just starting your leadership journey, we welcome individuals of all ages and backgrounds eager to make a difference.

Responsibilities

• Handle customer complaints and resolve issues that need attention.
• Manages schedule changes, employee call-ins, and other staffing issues to maintain smooth operations while the Store Manager is absent.
• Step in for absent staff members, ensuring the business continues to run seamlessly.
• Lead by example, acting as a role model for the team by consistently delivering exceptional service and attention to detail.
• Delegate tasks to employees and keep track of daily activities.
• Conduct training and provide one-on-one guidance to employees in collaboration with the Store Manager.
• Resolve disputes between employees, fostering a positive and harmonious work environment.
• Motivate employees to perform at their best by recognizing and encouraging their achievements.
• Maintain a safe and clean work environment, adhering to hygiene and safety protocols.
• Provide updates to the Store Manager and collaborate on operational responsibilities.
• Assist in managing tasks assigned by the Store Manager to create overall success.
• Covers all Store Manager responsibilities during their absence, ensuring the store operates smoothly.

Skills and Qualifications

• German and English language skills at a conversational and spoken level.
• Motivational skills
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Customer service-oriented mindset
• Strong problem-solving skills and the ability to think creatively.
• Organizational skills to keep operations running.
• As an Assistant Manager, you're on a path to success within our company. We prioritize internal promotions and provide opportunities for career advancement.
• Flexible working hours to accommodate studies and personal commitments.
• Opportunity to gain barista skills and learn about specialty coffee and brewing techniques.
• Free and discounted food and drinks during shifts and off-duty.
• Opportunities for career advancement within the company.

Are you ready to take on the challenge and contribute to the success of our cafe? We eagerly await your expertise and enthusiasm. Join our team and be a part of creating an unforgettable experience for our guests!