Vertriebsinnendienst / Setter (gerne auch Quereinsteiger) - Vollzeit (m / w / d)

walter services; Essen; Remote; EUR 40.000 - 70.000; Vollzeit

Zusammenfassung

Ein etabliertes Unternehmen im Bereich Logistik sucht einen engagierten Teamleiter für die Seefrachtabteilung. In dieser spannenden Rolle sind Sie verantwortlich für die technische und disziplinarische Führung Ihres Teams, die Sicherstellung der Kundenzufriedenheit und die Implementierung neuer Kunden. Sie bringen umfassende Logistikkenntnisse und Erfahrung im Kundenservice mit und sind bereit, Verantwortung zu übernehmen und kontinuierliche Verbesserungen voranzutreiben. Diese Position bietet Ihnen die Möglichkeit, in einem dynamischen Umfeld zu arbeiten, in dem Teamgeist und persönliche Entwicklung gefördert werden. Wenn Sie eine Leidenschaft für Logistik haben und ein wichtiger Teil eines erfolgreichen Teams werden möchten, dann ist dies die perfekte Gelegenheit für Sie.

Leistungen

Regelmäßige Team- und Unternehmensveranstaltungen

Home Office Option

Urlaubs- und Weihnachtsbonus

Betriebliche Altersvorsorge

Gesundheitscoaching

Fortbildungs- und Entwicklungsmöglichkeiten

Tage für Angehörige

Rabatte für Reisen und Freizeit

Qualifikationen

• Erfahrung in der Logistik und im Kundenservice, insbesondere im Seefrachtbereich.
• Erste Erfahrungen in der Führung kleiner Teams sind erforderlich.

Aufgaben

• Technische und disziplinarische Leitung des Teams sowie Schulung neuer Mitarbeiter.
• Überwachung der SLA und KPI sowie Initiierung von Verbesserungsmaßnahmen.

Kenntnisse

Logistik Expertise

Teamführung

Kundenservice

Problemlösungsfähigkeiten

Kommunikationsfähigkeiten

Verhandlungsgeschick

Kostenbewusstsein

Ausbildung

Ausbildung in der Spedition & Logistik

Studium in einem vergleichbaren Bereich

Tools

Microsoft Office

Excel

PowerPoint

Jobbeschreibung

With our wide range of air and sea freight products, we ensure that our customers' shipments reach the right place at the right time every day. Together with you, we strive to offer our customers tailor-made solutions for their specific requirements. Whether in sea freight import, air freight export or product management : with us, you are right in the middle of things and move goods and services worldwide. Become a part of our Hellmann Family.

Location : Ratingen | Reference no. : AK | Type of employment : permanent Your tasks :

• You are responsible for the technical and disciplinary management of the team
• You take responsibility for the optimal utilization of your team and support in critical cases, such as complaints and claims processing
• You ensure competent and comprehensive training and guidance for new employees
• You take on the implementation of new customers, as well as monitoring and optimizing the key figures of new and existing customer business
• You ensure that you are always informed about new developments and changes to your trades
• In addition to carrier management, you will be responsible for maintaining external and internal stakeholders and ensuring that purchasing conditions are up-to-date and in line with the market
• Ensuring customer satisfaction is also one of your tasks
• You are responsible for sea freight processing (FCL and LCL) in the automotive sector
• Monitoring the SLA and KPI and initiating continuous improvement measures as well as complaint management

Your profile :

• You have successfully completed your training in the field of freight forwarding & logistics or a degree in a comparable field
• You have extensive logistics expertise and professional experience in sea freight and customer service
• You have initial experience in managing small teams
• You have very good written and spoken German and English skills
• You are experienced in using the Office package, especially Excel and PowerPoint
• You have the ability to solve problems and a team and customer-oriented way of working
• You are quality and cost-conscious and highly reliable
• Strong communication skills, persuasiveness and negotiation skills round off your profile

Inclusion and social diversity are firmly anchored values in our corporate culture. Regardless of gender, age, any disabilities, religion, ethnic origin or sexual identity : we look forward to hearing from you!

Your top benefits :

• Hellmann Spirit : “You” culture throughout the company, regular team and company events, birthday lottery ticket from the German TV lottery
• Work-life integration : working time recording and home office option
• Additional financial benefits : Vacation and Christmas bonus, company pension scheme and capital-forming benefits, up to €1, net bonus for recommending new colleagues, discounts and offers for travel, leisure and culture
• Health & well-being : Mental health and health coaching, changing dishes in our canteen
• Family : days off to care for relatives and for special events
• Professional & personal development : Newcomer Days, further education and training opportunities through our Academy, digital learning platform