Staff Product Engineer

Userc Dehradun; Berlin; Hybrid; EUR 110,000 - 140,000; Full time

Job summary

Intercom is seeking a Staff Engineer to lead architecture and deliver high-scale SaaS features. You will build both back-end and front-end components, mentor engineers, and partner with product managers and designers to drive impact across the customer journey.

You will apply your expertise in distributed systems, scalable architectures, and collaborative product development to deliver reliable, innovative experiences for users worldwide.

Qualifications

• Experience building SaaS products.
• Proven impact on product and teams.
• Hands-on with distributed systems and scalable architectures.
• Collaborates with product managers and designers.

Responsibilities

• Contribute to technical architecture as we scale.
• Balance agility with scalability and reliability; maintainable CI/CD.
• Engage in ideation, prototyping, design and implementation with hands-on and lead roles.
• Leverage best-in-class tools, including AI-powered developer tooling.
• Lead, mentor, and grow other engineers and shape technical culture.
• Raise the bar for performance, reliability, and operational excellence.

Skills

Distributed systems

Ruby

Python

Perl

Leadership experience

Job description

# Staff Product Engineerintercomvia ArbeitnowBerlinPosted 3 hours agoNewEuropeApply for this job Free · you will be taken to the employer's application page## Key detailsLocation: BerlinJob type: Not specifiedSalary: Not disclosedPosted: 16 Oct 2026 (3 hours ago)Region: EuropeSource: ArbeitnowWork mode: On-site / as per employer## Job descriptionFin, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we're building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword, it's a way of life. The world of work as we know it is changing, and we're looking for Trailblazers who are passionate about bettering business and the world through AI.Ready to level up your career at the company leading workforce transformation in the agentic era? You're in the right place. Agentforce is the future of AI, and you are the future of Salesforce.## What's the opportunity?As a Staff Engineer, you will be a leader within the team and a strong contributor to the engineering organization. You will build both back-end and front-end systems, and work closely with designers, product managers, researchers, and data analysts. You will coach and mentor other engineers and partner closely with the Engineering Manager to develop the team and to devise technical strategy.Learn more about our engineering culture at intercom.engineering## What will I be doing?As an experienced engineer you will:* Contribute to our technical architecture as we grow. We scale to service requests from all our customers’ customers. We’re growing and so are they.* Care about agility as much you care for scalability and availability. Continuous deployment keeps us focused on incremental releases. Even our biggest technical achievements roll out piece by piece, feature flagged out of sight.* Contribute to all phases of software development including ideation, prototyping, design and implementation. This role has a mix of both hands-on development as well as lead/architecture work.* Build using the best tools in the industry. We invest heavily in AI-powered developer tools that remove friction and help you focus on solving meaningful problems.* Play an active role in hiring, mentoring and career development of other engineers* Raise the bar for technical standards, performance, reliability, and operational excellence## What skills do I need?* Ideally, you’ve built an exciting SaaS product in your previous roles and loved the satisfaction that comes with knowing that people around the world are using something you’ve created* Significant, demonstrated impact that your work has had on the product and/or the teams* Deep knowledge of a high-level programming language (for example, Ruby, Python, Perl etc.) but it doesn’t need to be a language that we use here! Great people are effective and learn what we use quickly (or introduce us to better ways of working)* You will have experience with Distributed systems* 2+ years of experience as the primary technical leader for a team* Experience collaborating directly with product teams and designers, and a proven track record of delivering value to customers or users. Engineers at Fin are pragmatists who work closely with others on cross-disciplinary teams and have a strong sense of product strategy.#LI-Hybrid**Unleash Your Potential**When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at fin.ai/careers. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.**Policies**Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.