Engineering Manager, AI Group

Fin. The highest performing Customer Agent; Berlin; Hybrid; EUR 140,000 - 210,000; Full time

Benefits offered by this job

Competitive salary and equity

Hybrid work Berlin location

Regular compensation reviews

Health, wellbeing and insurance in GER

Family-friendly leave and support

Flexible time off

Berlin office with lunch/kitchen

Job summary

Fin, now part of Salesforce, is hiring an Engineering Manager for the AI Group to lead Berlin-based product engineers. You will guide AI product workstreams, contribute hands-on in the codebase, and influence architecture and experimentation to deliver new Fin products from inception.

You will manage production quality, SLOs, and collaborate with ML scientists, PMs, and AI Designers to scale AI capabilities across the product portfolio.

Qualifications

• Must-haves: strong prior experience as an engineer with recent hands-on technical contributions.
• Strong technical judgement and ability to coach senior engineers on architecture and trade-offs.
• Strong product sense to weigh AI product opportunities and decide priorities.
• Data-driven approach using experiments and metrics to guide decisions.
• Strong ownership of production quality and reliability.
• Adaptive leadership style for fast-changing environments.

Responsibilities

• Lead and grow a high-performing engineering team based in Berlin (EMs, PMs, Engineers, AI Designers, ML Scientists).
• Incubate and deliver AI products from ideation to success with experiments and A/B tests.
• Contribute to production systems to maintain context.
• Own operational health for workstreams: SLOs, alarms, proactive system management.
• Plan, prioritize and deliver best-in-class AI products with senior engineers and scientists.
• Foster AI-first culture; build shared skills, agents, and automations.
• Hire and onboard engineers and help grow the Berlin office.

Skills

Hands-on engineering

Technical judgement

Product sense

Data-driven

Production ownership

Adaptive leadership

Job description

Fin, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.

Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.

Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we're building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword, it's a way of life. The world of work as we know it is changing, and we're looking for Trailblazers who are passionate about bettering business and the world through AI.

Ready to level up your career at the company leading workforce transformation in the agentic era? You're in the right place. Agentforce is the future of AI, and you are the future of Salesforce.

What’s the opportunity?

We're hiring an Engineering Manager for our Product Workstreams in the AI Group. The AI Group’s product workstreams, partner with the wider product org to build the AI capabilities that underpin Fin. These workstreams do not act as ‘AI services’ for the wider org; they are instrumental in shaping AI products from the earliest stages and owning their ongoing development. Product workstreams are composed of EMs, PMs, Engineers, AI Designers, and Machine Learning Scientists.

You will lead our Berlin-based product engineers in the AI Group and will be a key leader of our Berlin hub, helping it grow. You will also work across Fin's core capabilities, such as Skills, Personalisation, Procedures and Safety, and contribute directly to delivering new Fin products from inception.

This is ahands-on EM role. You will lead a senior team of engineers and stay hands-on in the codebase. An EM who regularly works alongside ICs builds the context to make good strategic decisions and to support engineers well. Contributing to Fin’s central AI system, architecture and experimentation are core to the job.

Learn more about Fin's AI engineering and research atFin /research, and more about Fin at fin.ai.

What will I be doing?

As a hands-on leader, you will:

• Lead and grow a high-performing engineering team based primarily in Berlin, with members across our European offices.
• Incubate and deliver AI products from ideation through to success, leveraging backtests, evals and A/B tests to inform what ships.
• Contribute directly to our production systems so you keep first-hand context.
• Own operational health for your workstreams: SLOs, alarms, and proactive management of our most critical systems.
• Plan, prioritise and deliver best-in-class AI products with your most senior engineers, ML Scientists, PMs and AI Designers.
• Make AI-first the team default. Build shared skills, agents, and automations that raise the bar for the team’s output and ambition.
• Hire and onboard great engineers, and help them build the Berlin office.

What skills do I need?

Must-haves:

• Strong prior experience as an engineer, with recent hands-on technical contributions.
• Strong technical judgement, and the ability to coach senior engineers through complex architecture and product trade-offs.
• Strong product sense: you can weigh AI product opportunities and decide what matters most.
• A data-driven approach: you use experiments and metrics to make decisions.
• Strong ownership of production quality and reliability.
• An adaptable leadership style for a group and environment that will grow fast and change shape.

Nice to haves:

• • Experience leading engineering teams that build and operate generative AI systems in production.
  • Experience with AI evaluation, backtesting or experiment design at scale.
  • Experience managing AI costs and how product choices affect it.
  • Experience in a hands-on EM role, or alternating between EM and IC roles.
  • Experience helping build or grow a new engineering site.

How will I be supported?

• You'll have a structured onboarding experience to help you get up to speed quickly in Berlin and across Intercom.
• You'll have a close group of management peers to collaborate with and learn from.
• We invest in our managers, supporting individual career development through training, coaching and regular feedback.
• You'll have opportunities to contribute to and learn from our wider engineering community.

Benefits

We're a well-treated bunch, with awesome benefits. If there's something important to you that’s not on this list, talk to us.

• Competitive salary and equity in a fast-growing company.
• A flexible, hybrid way of working from our Berlin location.
• Regular compensation reviews—we reward great work.
• Health, wellbeing and insurance benefits designed for our employees in Germany.
• Family-friendly leave and support in line with local requirements and company policy.
• Flexible time off so you can take a break when you need it.
• A well-equipped Berlin office, including lunch and kitchen provisions.
• A MacBook as standard, with flexibility to choose the equipment that helps you do your best work.

#LI-Hybrid

Unleash Your Potential

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at fin.ai/careers. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

Policies

Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.

We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.