Sr User Researcher

Here; Berlin; Hybrid; EUR 55.000 - 90.000; Vollzeit

Zusammenfassung

An innovative company is seeking a Senior User Researcher to join their dynamic team. In this pivotal role, you'll lead user research initiatives that inform the development of cutting-edge location-centric technologies in automotive and logistics. Collaborating closely with cross-functional teams, you'll uncover user needs through contextual studies and usability testing, translating insights into actionable product strategies. If you're passionate about creating impactful user experiences and thrive in a fast-paced environment, this is the perfect opportunity for you to drive meaningful change.

Leistungen

Horizontal research team structure

Cutting-edge technology projects

Collaborative global team

Culture valuing curiosity and autonomy

Qualifikationen

• 5+ years of user research experience, especially in automotive or logistics.
• Strong qualitative and quantitative research skills.

Aufgaben

• Lead research for innovation projects in automotive and logistics.
• Conduct usability testing and field studies to uncover user needs.

Kenntnisse

User Research

Qualitative Methods

Quantitative Methods

Stakeholder Management

Usability Testing

Field Research

Ausbildung

Master’s degree in Human Factors

Master’s degree in Social Sciences

Master’s degree in Design Research

Jobbeschreibung

What's the role?

The Team:

We’re looking for a Senior User Researcher to join our dynamic User Research Team. As a close-knit group of UX research enthusiasts, we represent the voice of the user across all HERE products, driving user-centered innovation. We excel at hands-on user testing to validate product concepts, translating contextual research insights into actionable findings through user journey mapping, and facilitating design thinking workshops with diverse stakeholders. Collaborating closely with product management, design, and engineering, we tailor our research methods to meet the specific needs of each product. If you’re passionate about shaping impactful user experiences, we’d love to connect with you.

The Role:

In this role, you’ll lead research that informs the development of next-generation, location-centric technologies in automotive, mobility, and logistics — from navigation systems and ADAS to AI-powered experiences.

You’ll work in a fast-paced, project-based environment where initiative, autonomy, and cross-functional collaboration are key. This is a high-impact role for a technically-minded researcher who thrives in ambiguity and is passionate about shaping products that solve real user problems.

What You’ll Do

• Lead end-to-end research for early-stage innovation projects across automotive and logistics domains.
• Conduct contextual field studies, usability testing, and exploratory research to uncover user needs and behaviors.
• Collaborate closely with Product, Design, and Engineering teams to translate insights into product direction.
• Support and coach product teams in applying user-centered design practices and running internal workshops.
• Deliver clear, actionable insights through compelling storytelling and solution-oriented deliverables.
• Advocate for the user across a distributed, global organization and help build a shared understanding of research value.

Who are you?

Our ideal candidate is dedicated to articulating the value of user needs and well-researched end-to-end user experiences. They have proven experience delivering both B2B and B2C products/solutions, ideally in the Automotive or Logistics Industry, and have worked in international and distributed organizations. Success in this role requires most of the following:

• 5+ years of experience in user research, with at least 2 years in the automotive or logistics industry.
• A Master’s degree in Human Factors, Social Sciences, Design Research, or a related field.
• Proven ability to work independently in a project-driven environment, managing multiple research initiatives.
• Strong command of qualitative and quantitative methods, including field research, interviews, surveys, and usability testing.
• Excellent communication and stakeholder management skills—you’re confident setting up and leading research engagements.
• Experience working in international, distributed teams and navigating complex B2B and B2C environments.

What we offer?

• Be part of a horizontal research team that influences product strategy across the company.
• Work on cutting-edge technologies that shape the future of mobility and logistics.
• Collaborate with a diverse, global team of researchers, designers, and technologists.
• Enjoy a culture that values curiosity, autonomy, and impact.

Help us drive the future of mobility with human-centered insights. Apply today!

As part of HERE Technologies' employment process, candidates will be required to successfully complete a pre-employment screening process, including employment, education, and criminal verification if applicable.

HERE is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, age, gender identity, sexual orientation, marital status, parental status, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.

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Who are we?

HERE Technologies is a location data and technology platform company. We empower our customers to achieve better outcomes — from helping a city manage its infrastructure or a business optimize its assets to guiding drivers to their destination safely.

At HERE, we take it upon ourselves to be the change we wish to see. We create solutions that fuel innovation, provide opportunity, and foster inclusion to improve people’s lives. If you are inspired by an open world and driven to create positive change, join us. Learn more about us on our YouTube Channel.