Sr Technical Program Manager, Promotions Customer Experience

TN Germany; Berlin; Vor Ort; EUR 70.000 - 90.000; Vollzeit

Zusammenfassung

A leading company is seeking a Technical Program Manager to enhance customer experiences during major events. The role involves managing cross-functional teams, driving innovation, and improving processes. Candidates will enjoy a collaborative environment focused on work-life balance and inclusivity.

Leistungen

Flexible work-life balance

Inclusive team culture

Qualifikationen

• Experience in technical product or program management.
• Experience working directly with engineering teams.

Aufgaben

• Drive simplification and efficiency in existing engineering and architectures.
• Engage regularly with stakeholders to report status, risks, and strategy.

Kenntnisse

Technical Program Management

Communication

Problem Solving

Jobbeschreibung

Job Description:

Want to play a critical role in delivering Amazon’s largest events? We’re hiring a Technical Program Manager for Promotions Customer Experience in Berlin! We own the experiences that help customers find great deals, whether on the Today’s Deals page or across homepage, search, detail page, cart, and checkout. Our experiences are key to delivering on Amazon’s promise to bring customers the best prices, whether they are browsing for daily essentials or searching for a deal on Prime Day.

We welcome international candidates and value the experiences you will bring. We are based in Berlin, a city known for its vibrant culture, green spaces, and a myriad of historic landmarks. A great destination for those looking to move abroad.

You’ll bring your unique perspective and background to drive innovation in one of the most high-profile customer experiences on Amazon and during our most visible events. You'll lead high-profile programs across multiple organizations to delight our customers with new promotions experiences. At the same time, you will create and improve mechanisms and processes in our organization that drive efficiency and satisfaction across the org.

You’ll be part of a people-centric organization. Those around you will help you grow, and you’ll be expected to do the same for others. We’re always taking on new challenges, and you’ll have the opportunity to push your boundaries to solve unique problems with your peers. Our focus is on creating an environment where you won’t just be satisfied, you’ll be happy. And, you’ll play a critical role in making sure the same is true throughout the organization.

We love to collaborate. You will work with product managers, UX designers, engineers, data scientists, and leaders to innovate, measure, analyze, and refine the experiences we deliver to millions of customers across the planet. Our roles are well-defined, but we encourage individuals to cross boundaries and learn from each other.

Our team values work-life balance. It isn’t about how many hours you spend at home or work; it’s about the flow you establish that brings satisfaction to both parts of your life. We offer flexibility and encourage you to find your own balance.

Key job responsibilities:

• Collection of business and systems requirements from internal and external customers, driving project schedules from design to release, and managing the production launch
• Make appropriate tradeoffs to optimize time-to-market, clearly communicate goals, roles, responsibilities, and desired outcomes to internal cross-functional and remote project teams
• Drive simplification and efficiency in existing engineering and architectures to unblock innovation and speed of delivery
• Identify innovative solutions to project deadlocks and resolve issues and constraints through sound judgment
• Engage regularly with stakeholders to report status, risks, and strategy
• Identify system and process deficiencies and lead the charge to drive meaningful change through effective narratives and presentations to Directors and VPs
• Work closely with software engineering teams and act as technical advisors to customers and stakeholders
• Negotiate resources and priorities

A day in the life:

Communication is key. You will orchestrate efforts across many teams through verbal and written communication, using meetings to chart unknowns, and documents to convey knowledge at scale.

You will think and plan broadly, understanding the work required for your program and how it can be executed in parallel across many engineers. You will understand systems and integrations across many teams.

You will have a keen eye for risks and problems, spotting and resolving or escalating them before impact occurs.

About the team:

Amazon promotions are an integral part of the shopping experience and are key during events like Prime Day. Our features are used by hundreds of millions of customers and we are responsible for the multi-billion dollar promotions business. We partner with teams across the Amazon ecosystem to optimize deal ingestion, enhance classification and ranking of promotions, expand discovery, and improve customer experience on all platforms.

Berlin Tech Hub:

We welcome international candidates and value the experiences you bring. Based in Berlin, we enjoy the city’s vibrant culture, green spaces, historic landmarks, great food, nightlife, festivals, and music.

Inclusive Team Culture:

At Amazon, we embrace differences and are committed to inclusion. We offer 13 employee-led affinity groups with 190 global chapters, including groups for women in engineering, people with disabilities, and mental health and well-being. We promote knowledge sharing, career development, and a supportive environment. Our benefits support our diverse workforce and their families at every life stage.

Basic Qualifications:

• Experience in technical product or program management
• Experience working directly with engineering teams
• Experience in software development
• Experience in technical program management with software engineering teams
• Experience managing programs across cross-functional teams, building processes, and coordinating releases

Preferred Qualifications:

• Experience in project management disciplines including scope, schedule, budget, quality, risk, and critical path management
• Experience managing projects across cross-functional teams, building sustainable processes, and coordinating releases
• Experience defining KPIs/SLAs for multi-million dollar businesses and reporting to senior leadership