Sr. Technical Program Manager, Community Feedback

Amazon; Berlin; On-site; EUR 90,000 - 120,000; Full time

Job summary

Amazon is seeking a technical program manager to plan and deliver community feedback initiatives, including new customer-facing features, while improving operational excellence and software development efficiency.

You will collaborate with software developers, applied scientists and senior technologists to understand needs, drive technical decisions, and enable Engineering and Science teams to operate more securely and efficiently.

Qualifications

• Experience managing technical programs with software engineering teams.
• Experience coordinating cross-functional teams and release schedules.
• Experience owning and driving roadmap strategy and definition.
• Strong collaboration with engineering teams to drive decisions.
• Experience in system design.

Responsibilities

• Plan and deliver community feedback initiatives and new customer-facing features.
• Drive operational excellence and scalable development efficiency.
• Align stakeholders on investments and business requirements.
• Engage with software developers, applied scientists and technologists to enable teams to operate efficiently and securely.
• Drive KPI/SLA measures to sustain multi-million dollar business impact.

Skills

Technical program management

Cross-functional collaboration

Roadmap strategy

Engineering collaboration

System design experience

Job description

In this role, you will be responsible for the planning and delivery of Community Feedback initiatives, including new customer-facing features, while driving operational excellence and software development efficiency through scalable mechanisms. You will drive stakeholder alignment on investments and business requirements related to this work.

The successful candidate is one who loves working directly with Software Developers, Applied Scientists and Principal Technologists to understand their needs, drive technical decisions and solutions that enable Engineering and Science teams to operate more efficiently, and securely. We have a team culture that encourages innovation and we expect team members and management alike to take a high degree of ownership for their program vision and execution of ideas.

You will have the opportunity to engage with systems that are using state-of-the-art technology. You will build scalable mechanisms, drive process improvements, and work with service owners to develop innovative solutions to complex business and technical challenges.

You can prioritize well, communicate clearly, and have a consistent track record of delivery. You are proactive in removing roadblocks, pave the way for innovation, and can handle multiple competing priorities in a fast-paced environment.

You will be a positive influence across diverse teams, be able to effectively rally support for your initiatives, and be able to help Engineering and Science teams create simple solutions to meet your program goals. You are able to handle business escalations with a data-driven approach to build trust with engineers and Senior Leaders within the Org.

Basic Qualifications

• Experience in technical program management working directly with software engineering teams
• Experience managing technical programs across cross-functional teams, building processes and coordinating release schedules
• Experience owning/driving roadmap strategy and definition
• Experience working directly with engineering teams
• Experience in system design

Preferred Qualifications

• Experience in project management disciplines including scope, schedule, budget, quality, along with risk and critical path management
• Experience managing projects across cross-functional teams, building sustainable processes and coordinating release schedules
• Experience defining KPI’s/SLA’s used to drive multi-million dollar businesses and reporting to senior leadership

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

m/w/d

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.